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Article
13 min read

How messaging fosters strong connection—and how 4 brands use it

Messaging has come to play a dominant role in nearly every area of our lives—from how…

Article
5 min read

How data improves customer service

Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth

Article
1 min read

Gartner's 5 key emerging technologies and their impact on customer experience

At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…

Article
6 min read

Integration bonanza

Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza

Article
11 min read

A 2024 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

White Paper
1 min read

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

White Paper

Meeting the advanced challenges of modern CX

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

White Paper
1 min read

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

White Paper
1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…

Article
5 min read

5 ways to use a CRM to boost your business

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

Article
14 min read

Designing call centers for empathy—can it be done?

There is something that even the most customer-centric companies can’t change or control: the angry or…

Article
12 min read

Customer relationship management: A guide

In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes

Article
15 min read

3 types of CRM and how to choose the best one for your business

Learn which CRM--collaborative, operational, or analytical--will help your business build better conversational relationships with your customers

Article
10 min read

What is a customer portal? Benefits, features, & why you need one

As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus

Article
7 min read

Could an ancient practice return humanity to the workplace?

In times of social distancing, we’re reminded of the value of community that we may often…

Article
6 min read

Vend's Talei Wood: On rising up and bringing others along with her

As we did last year, we’re extending International Women’s Day throughout the month of March to…

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