Because newsletters can be fun

How to write a customer service job description

January 29, 2014

Sometimes sitting down to write a job description can feel like a monumental task

New year, new integrations

January 28, 2014

We’re kicking off 2014 with a slew of new integrations (and by “slew,” we mean seven). With new entries for everything from contact center to gamification, the Zendesk apps marketplace

Tip of the week: using Liquid to randomize your canned responses

January 27, 2014

Customers are often annoyed when they know they’ve receive a canned email from an agent, particularly as a follow-up notification or when their ticket status is marked as resolved. So how can you get around this?

What language barrier? 3 tips for providing multilingual customer support

January 22, 2014

Excellent customer support is at the core of any successful operation. In our fast-paced, online world, this means round-the-clock availability

When customers go werewolf on you

January 21, 2014

When a customer shape-shifts on you quickly, there’s only one explanation: a werewolf ticket. Nice and friendly one moment, howling mad the next. In this case, you have to go right to the big guns: Pull in

Raising Your Customer Service from Ordinary to Extraordinary: Q&A with Steve Curtin

January 15, 2014

Steve Curtin will be joining Zendesk for a free webinar on Tuesday, January 28. We talked with Steve about what really moves the needle when it comes to providing exceptional customer service

14 customer service resolutions for better customer service in 2014

January 14, 2014

If you missed any of our customer service resolutions for 2014, fear not—we’ve rounded them all up into one nifty SlideShare to share with your team

Community tip: round robin ticket assignment

January 13, 2014

Looking for an equitable and automatic way to assign tickets to your agents? We’ll show you how to use Zendesk and free tools from Google to set up round-robin-style assignment for your tickets

10 signs you’’ve outgrown a homemade customer service solution

January 9, 2014

Most businesses have one thing in common: they start off with limited resources. When it comes time to build out a technological infrastructure, it makes sense that any burgeoning business will choose

Don’t underestimate the power of clean data

January 8, 2014

In order to make customers feel like you are fully engaged with them, your support agents need to know as much as possible about the customer, and to have that information at their fingertips

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