Sometimes sitting down to write a job description can feel like a monumental task
Were kicking off 2014 with a slew of new integrations (and by slew, we mean seven). With new entries for everything from contact center to gamification, the Zendesk apps marketplace
Customers are often annoyed when they know theyve receive a canned email from an agent, particularly as a follow-up notification or when their ticket status is marked as resolved. So how can you get around this?
Excellent customer support is at the core of any successful operation. In our fast-paced, online world, this means round-the-clock availability
When a customer shape-shifts on you quickly, theres only one explanation: a werewolf ticket. Nice and friendly one moment, howling mad the next. In this case, you have to go right to the big guns: Pull in
Steve Curtin will be joining Zendesk for a free webinar on Tuesday, January 28. We talked with Steve about what really moves the needle when it comes to providing exceptional customer service
If you missed any of our customer service resolutions for 2014, fear notweve rounded them all up into one nifty SlideShare to share with your team
Looking for an equitable and automatic way to assign tickets to your agents? We’ll show you how to use Zendesk and free tools from Google to set up round-robin-style assignment for your tickets
Most businesses have one thing in common: they start off with limited resources. When it comes time to build out a technological infrastructure, it makes sense that any burgeoning business will choose
In order to make customers feel like you are fully engaged with them, your support agents need to know as much as possible about the customer, and to have that information at their fingertips
