Its time to hit the books with Zendesk. And when we say hit the books, we mean get together at the prestigious Library Bar in Copenhagen, on Sept. 22, for drinks and sparkling conversation. Join us as we indulge in our Danish roots and talk about everything you’ve ever wanted to know about Zendesk and […]
Lessons learned from other companies are often universal its the ultimate example of learning from your peers. This week, we look at what lessons can be learned from WaveAdept, a small company that helps organizations get the best out of the cloud computing promise, by helping customers get the most out of a bunch of […]
Most companies would be thrilled if an unsolicited, consumer-based Internet campaign brought a surge in sales and brand visibility to one of its signature products. But in the case of the years most ubiquitous viral ad campaign, Bros Icing Bros, the bromance between Smirnoff Ice and its newfound audience of dudes was broken off quickly. […]
When you sign up for a Zendesk trial, you get a message in yellow that congratulates you and tells you your new help desk is ready. Its ready?! Already! Wow! But how? I havent done anything yet, I dont even know how to do anything yet! Thats the great thing about Zendesk – all you […]
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Each week Zengage brings […]
Zengage is all about customer experience bringing you help and advice to ensure that your organizations customers have the best possible experience they can. We often drawn the strong connection between happy, empowered employees and good customer service. Along those lines, it is important to examine how staff training can impact employee happiness, and […]
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Each week Zengage brings […]
Epic Beer is a boutique, premium brewery based in New Zealand. It’s winning accolades all around the world for the quality of its product, but more relevant to us here at Zengage, theyre doing it via direct conversations with the customer. Also cool is how the company is heavily leaning on its social media channels […]
The folks here at Zendesk cordially invite you to our Chicago meet-up tonight (Tuesday, Aug. 31). Well be hitting up the beautiful Old Oak Tap that, despite its name, is actually quite new. The snazzy little bar only opened in 2008 and has quickly endeared itself to locals. And really, who couldn’t immediately start liking […]
As more and more consumers turn to Twitter to express their woes about brands and customer service, how does your company keep an eye on the social network to monitor and respond to these conversations and complaints? Join us as we discuss the new Zendesk-Twitter integration where users can feed tweets into business workflows and […]
Residents of San Francisco know that if you don’t have a reservation at Flour + Water, one of the city’s hottest new restaurants, you’re probably not going to get a seat, especially on a Saturday night. And even a reservation isn’t easy to come byyou’ll have to make one now for a table in October. […]
Everyones on a paper chase these days. Companies are squeezing dollars until they holler, and consumers are haggling like veterans to grab every bit of savings they can from almost every store interaction. But what happens to those stores that focus on price as the primary means to nurture their consumer base? Do they always […]
Zendesks price, convenience and ease of use were unbeatable. The solution delivers loads of features, but at the same time, its highly configurable. We dont have to host and maintain yet another application on our servers. Cathy McCann, Help Desk Supervisor, UCLA Department of Psychology The University of California, Los Angeles (UCLA) is one […]
You know whats cool? South by Southwest. You know whats even cooler? Jake Holman, one of Zendesks fabulous product managers, has a shot at being a revered panelist at this amazing conference and festival that brings together new music, independent film, and emerging technology. We might be a little biased, but were pretty stoked about […]
As Steven Slaters 15 minutes of fame extends into its second week, the media and Internet blitz surrounding the Jet Blue flight attendant shows little signs of waning. Instead, rumors are circulating that Slater will soon host a new reality television series that focuses on employees who’ve reached their wits’ end…and also pull crazy stunts […]
Please visit this article for the most up to date version of this tip: Escalating Your Tickets with Groups At Zendesk, our customer advocates follow a basic ITIL workflow based on escalation. One of the goals when following ITIL is to streamline the communication channel. To accomplish this, a framework is set up so that […]
If you’ve ever worked in customer service or customer support then you know one thing for sure: it is hard work. And it’s very clear when someone is exceptionally good at it. You know the type; patient, but not a pushover; personable, but not over-the-top; able to handle a million things at once and yet […]
They say Corporate America has no sense of humor. Are they right? Find out by following Write The Company a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands and what the companies behind them had to say about it. Each week Zengage brings […]
Zendesk CEO Mikkel Svane sits down with Andy McLoughlin – founder of Huddle, a business collaboration tool. The two discuss how businesses need tools to fill the whitespace between them and the trials of trying to name your startup. Also, Mikkel calls Andy a bastard.
He did whaaaat? It was the kind of take this job and shove it moment that most of us have probably salivated over. In a curious blend of crazy and courageous, JetBlue flight attendant Steven Slater literally jumped from a plane to escape an abusive customer, dropping an f-bomb or two along the way. And […]
Those who fancy themselves true connoisseurs of the written word have at least once in their lives flipped through a book, perhaps even a bestseller, and thought, Heck, I could write better than this. Well, now opportunities abound to prove it. Derisively labeled “vanity publishing,” self- or custom publishing used to be the last resort […]
Ive posted before about the best leadership style for managers, specifically looking at whether a lead from the front approach is most effective or a get out of the way and leave it to the people who know best approach yields dividends. I wanted to look a bit deeper at why modern industrial psychological thought […]
Mikkel (Zendesk CEO) sits down with Chuck Dietrich, the CEO of SlideRocket. They discuss why most business slide presentations are broken; how slides can be used for customer service; and which company has the better beer supply.
Theres been a lot of talk about innovation recently. Big companies talk about it, small companies do it, then the big companies buy small companies, they innovate a bit more purely based on inertia, and then it stops again. Innovation – it’s the ultimate source of advantage, the undisputed heavyweight champion of the economic ring. […]
