Because newsletters can be fun

Sophomore year at Zen U. – Still majoring in customer happiness

February 21, 2014

Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether you’re just starting out or you’re a seasoned expert

Four great new integrations for February

February 20, 2014

We’re back with four great new integrations to help improve your Zendesk experience

Your Customer is More than Just a Ticket Number: Q&A with Randi Busse

February 18, 2014

Randi Busse will be joining Zendesk for a free webinar on Tuesday, February 25. We talked with Randi about her experience as a customer service expert

Digital hugs and electronic kisses… in a ticket

February 14, 2014

As customer service professionals, we know you love your customers year-round. Even when it’s not Valentine’s Day. Even when they’re

Not-so-lonely planet: How to follow the sun and provide global support

February 12, 2014

Are you looking for ways to support customers globally? We created an ebook just for you

Customer service trends: Norway wins the gold medal in customer service

February 10, 2014

Check out the Zendesk Benchmark report, the latest version of which is available here. This post focused on the 4th quarter of 2013 when industries like retail and travel, hospitality, and tourism had a rough time

Community tip: create a self-service environment

February 10, 2014

Zendesk’s Help Center revolves around the idea of allowing customers to help themselves. By enabling self-help, you allow your customers to find the answers they seek

Transparency through open communication

February 5, 2014

Transparency within your support team, from executive management to the front lines, is paramount to your success as a customer support

One Face of the Brand support: how retailers rise above the competition

February 4, 2014

One Face of the Brand support means that whenever and however a customer interacts with your business, they can expect the same customer experience

Tip of the week: getting all the details with Liquid Markup

January 31, 2014

Last week, Andrey shared a great tip on how to use Liquid markup to randomize your automated responses

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