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Article
6 min read
Make a change management plan: the expert's guide to how and why
Learn why change management matters to employee morale and successful business changes
Article
7 min read
Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Article
10 min read
7 ways to build your team's communication strategy—especially when remote
There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…
Article
1 min read
Customer experience: A comprehensive guide for 2024
Customer experience (CX) refers to all the interactions between a business and its customers. Learn why it's so essential and how you can improve your CX strategy.
Article
8 min read
7 ways to build customer loyalty (and why it's important)
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Article
12 min read
Soothing consumer anxieties with 'calm commerce'—a rising trend in retail
Many of us are as obsessed with optimizing every part of our lives as we are…
Article
7 min read
What is the CRM process? 5 key steps
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Article
10 min read
How to increase customer engagement: 5 strategies that work
Increase customer engagement by implementing effective strategies that help you connect with your audience throughout their journey.
Article
8 min read
11 email etiquette tips for better customer emails
Make sure your message is well-received by your customers with these tips
White Paper
1 min read
Why 44% of customers experience poor customer service when banking online
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
Article
6 min read
Customer data visualization
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Article
5 min read
What is digital engagement? + Customer engagement strategies
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Article
9 min read
Striking the right balance as chief customer officer
According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…
Article
8 min read
Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Article
11 min read
7 steps of a successful change management process
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
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