Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Latest stories Page 61
It’s no secret that the workplace of today looks dramatically different than it did a decade…
As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.
Customer service tone of voice comes down to attitude—that is, the quality or feeling in your voice expressed by the words you are using.
Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.
When we started Base in 2009, we set out to transform work for 30 million sales professionals worldwide. We were frustrated with the state of existing Sales Force Automation (SFA) systems and how poorly they were designed.
Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited…
Chatbots are helping realtors increase conversations and generate leads — so Structurely created Aisa Holmes, the bot that qualifies leads with messaging
Whether you’re a freelancer, CEO, or clocking a 9-to-5 role, we’ve all been in those meetings…
As with any profession, a customer support career path can movie in many different directions
Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Today’s most successful businesses are quick, agile, and digital. Right? Not exactly. According to a 2017…
Emphasizing strong knowledge management practices, the team at Reverb gets ahead of customers’ needs with a truly omnichannel approach to customer service.
Every year, with the help of technology and data-driven insights, companies get better and better at…
Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents
I was terrified the first time I filled out my taxes. Combine dense government jargon with…
Here are some key activities for everyone involved in the process to make sure you’re effectively recruiting customer service agents
Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does
Returning to work for new mom Serena Williams meant hitting the tennis court for the French…