Latest stories
Page 63
Article
10 min read
What is customer engagement? Definition, strategies, and tips
Craft an effective customer engagement strategy to improve customer experience and build lasting relationships with your audience.
Article
6 min read
How to spot a phishing attack
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
Article
6 min read
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Article
13 min read
How messaging fosters strong connection—and how 4 brands use it
Messaging has come to play a dominant role in nearly every area of our lives—from how…
Article
5 min read
How data improves customer service
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
Article
1 min read
Gartner's 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
Article
6 min read
Integration bonanza
Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza
Article
11 min read
A 2024 guide to live chat support
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
White Paper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper
Meeting the advanced challenges of modern CX
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper
1 min read
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
White Paper
1 min read
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
Article
5 min read
5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
Article
14 min read
Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.