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Article
9 min read

Considering customer service outsourcing? Ask these 4 questions first

In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible

Article
24 min read

2024 customer service training guide + templates & resources

Prepare your team to deliver great customer experiences with these customer service training ideas.

Article
6 min read

On the ground in Miami with our customer community

It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…

Article
15 min read

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

Article
3 min read

Startup Central: How customers can be your way into YC

Lessons from a YC partner on how customers can help you stand out.

Article
13 min read

Customer loyalty: A guide to types and strategies

Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.

Article
7 min read

How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

Article
4 min read

Drive revenue with customer analytics

As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

Article
17 min read

30 customer service email templates and best practices for contacting customers

Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at scale.

Article
7 min read

4 things you can do to practice empathy at work

Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…

Article
17 min read

What is a sales CRM, and how does it help businesses grow?

A sales CRM allows sales reps to seamlessly and easily deliver value to prospects at every stage of the sales process.

Article
10 min read

Email support software 101: A beginner’s guide

Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.

Article
12 min read

What is customer acquisition? 9 strategies to acquire customers

Customer acquisition combines the power of sales, marketing, and more to get new customers on board

Article
4 min read

Introducing The Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

Article
6 min read

How Zendesk is transforming CX in 2020

We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine

Article
6 min read

Can burnout actually be good for you?

Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…

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