Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 64

White Paper

How to move beyond email to the cloud

Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…

White Paper

The Customer Service and Social Media Revolution

Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…

Tip of the week: streamline support using problem and incident tickets Article

Tip of the week: streamline support using problem and incident tickets

For support agents it might be routine to answer an incoming question, solve a ticket, and…

To whom am I speaking? Article

To whom am I speaking?

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

The holiday satisfaction slump: keeping holiday customers happy Article

The holiday satisfaction slump: keeping holiday customers happy

Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…

Tip of the week: know what your tickets are up to Article

Tip of the week: know what your tickets are up to

Sometimes it can be difficult to figure out what is going on behind the scenes with…

Article

SEO for Zendesk Support

Many tools already exist to help you deflect tickets and encourage self-service on your Zendesk. Here…

Improvements in search for more intelligent self-service Article

Improvements in search for more intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…

Zendesk user groups Article

Zendesk user groups

Do you want to share your love of Zendesk with other users? Do you like to…

Zendesk on the Google Apps Marketplace Article

Zendesk on the Google Apps Marketplace

We’re super excited to announce that Zendesk is now a part of the Google Apps Marketplace,…

Four new integrations for August Article

Four new integrations for August

Happy August everyone! We’ve got four great new integrations this month that will help you better…

Infographic: best in practice Article

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

Six major customer service trends part 2 of 2 Article

Six major customer service trends part 2 of 2

Learning to treat individual customers as individuals is a key to business success

10 interview questions for hiring great customer service reps Article

10 interview questions for hiring great customer service reps

Providing memorable customer support sets you apart from your competition. But to make that happen, you…

What do customers hate most about bad customer service Article

What do customers hate most about bad customer service

When customers have a bad customer service experience, they don’t just get mad, most of the…

Denver Broncos’ Big Offseason Changes Article

Denver Broncos’ Big Offseason Changes

It’s been a heck of an offseason for the Denver Broncos. On the heels of last…

Tip of the Week: Explaining the “No Category” Category Article

Tip of the Week: Explaining the “No Category” Category

Integrations – Document Management and Advanced Reporting Article

Integrations – Document Management and Advanced Reporting

It’s about that time of the month when we roll out a few exciting new integrations.…

Three Freaky Facts from Our Customer Satisfaction Index Article

Three Freaky Facts from Our Customer Satisfaction Index

The following is excerpted from the Customer Satisfaction Index, which you can view here… A high…

February integrations: email and IT management Article

February integrations: email and IT management

This month at Zendesk, we’ve been hard at work on a variety of integrations to help…