We're hosting a meetup in beautiful, rainy Seattle, WA tomorrow Tuesday, December 15, for all Zendesk lovers, aficionados, customers and partners. The meetup will run 6:00 – 8:30 at Pyramid Alehouse Brewery & Restaurant, located at 1201 First Avenue South. As always, the bar tab is on Zendesk. RSVP via Facebook.
Tomorrow and on next Wednesday we’ll be co-hosting a free webinar that will get you up and running with our Harvest integration. Harvest is an smooth online time tracking and billing solution that lets you easily invoice clients and keep track of account receivables and revenue. The Zendesk integration is tailored so that time tracked […]
December 8th is the day we’re encouraging help desk workers to take the day off. Yes, that’s right, 24 hours without a single help desk customer support rep to call, IM, or email. Now that automated online services are increasingly handling the sales process, it’s time to let the world know that the customer relationship […]
We’re all used to juggling multiple responsibilities at work, home, with colleagues, friends and family. Zendesk’s Kiwi Business Operations Manager and Customer Advocate Extraordinaire Justin Flitter was visiting headquarters in San Francisco last week, and demonstrated his juggling skills. And yes, those are our new Buddhies flying through the air.
Update: You may have noticed that this post is pretty old! For more up-to-date information, check out this Zendesk Sandbox article in our Help Center. As your business grows and changes, so do the business rules and workflows you use to run your help desk. We understand that. You might route your incoming support request […]
This fall, the Labour Party of Ireland lobbied in favor of the Lisbon Treaty referendum and used Zendesk to manage constituent questions about the Treaty and how it effects them. “During the recent Lisbon Treaty referendum we were looking for a solution to handle queries from the public, and the solution we found was Zendesk.” […]
For all our friends in Argentine, join us in Cordoba on December 10, for our first Meetup on the continent. We’ll be meeting at Rock & Feller’s, Av. Hipólito Irigoyen 81, Nueva Córdoba. RSVP via Facebook to keep updated. As always, drinks and pizza are on us. Invitamos a todos los usuarios y amigos de […]
The first annual Startup Crawl in San Francisco takes place this Friday, November 20, at some of the city's hottest startups — and Zendesk is on the tour! Some of the other companies on the Crawl include Scribd, Engine Yard, Pivotal Labs, Justin.tv, Apture, and Yammer. The event organizers are taking advantage of all the […]
Ruby enthusiasts have been attending Meetups around the Bay Area for several years, and as a Ruby shop ourselves, we’re pleased to be hosting this week’s event at our San Francisco offices. Speakers are Morten Primdah, CTO of Zendesk, will welcome and give a brief intro to Zendesk infrastructure. Brian Mulloy, of the recently launched […]
Zendesk is used by our many customers in many different environments. We have customers using Zendesk for large-scale consumer support operations (e.g., Twitter), customers using Zendesk to support business customers or partners, and we have a bunch of customers using Zendesk for internal or external IT help desks. For the latter group in particular, we […]
Thank you everybody who came by our new SoMa office space on 410 Townsend yesterday for our office warming and made it a great event. The Tamale Lady ran out of Tamales and the cocktail bar ran out of Lychee Martinis which we take as a good sign. More photos from the party at Flickr […]
Brisbane, Australia is the new hot spot for Zendeskians! Earlier this year we hosted Meetups in Syndney and Melbourne, and now we’re bringing the fun to Brisbane. On Wednesday, Oct. 28th, we’ll be meeting at The Pig N’ Whistle Pub (123 Eagle Street, Riverside Centre) and Zendesk is buying the drinks. Come by to meet […]
Congratulations to Atlassian – the Aussie company specializing in collaboration and development tools for developers – on the public release of JIRA 4. Out of beta and into prime time! The Atlassian Plugin Exchange is the largest plugin ecosystem of its kind, and earlier this summer we released an open source JIRA/Zendesk integration on the […]
As you likely already know we’ve recently relocated to San Francisco, home of our new global headquarters. On Thursday, October 29 from 5-8:30pm, we’re hosting an office warming party in our new offices and we’d love to have you visit the new space and join us for a drink. Our new offices are in SoMa […]
The global economic shakeup has reaffirmed our belief that customer service will be the cornerstone of all companies who continue to thrive in tomorrow’s economy. Getting customer service right is more important then ever, but we all still struggle with it. Giving your customer service professionals the best tools to make their job easier is […]
The BlogWorld Expo, Oct. 15 -17, brings together an incredibly diverse and innovative group of influencers and Zendesk is going to Las Vegas and throwing a meetup to meet YOU! Adria from But You’re A Girl will be joining us and will be filming short greetings with anyone who wants to contribute a welcoming wish […]
There’s been a lot of integration news lately and we thought we’d provide a little background on what has brought about this spirit of cooperation. The Small Business Web group is a group of like-minded SaaS companies who have come together to integrate our respective products and make life easier for small businesses and providing […]
The jurors at the SIME Awards have named Zendesk as one of the Mighty 36 leading up to the November 12, SIME Awards. The SIME Awards were created in 1996 to honor excellence in online communication, business practice and technology, recognize the individuals and organizations responsible, and inspire the Scandinavian Internet industry to world-class performance. […]
We’ve long been fans of the Drupal framework, and we’re pleased to see today that the good people at Drupal.org, the official site of the open source content management platform, have created a remote authentication module which allows for single sign-on between Zendesk and Drupal supported sites. For web sites using Drupal this means that […]
Nobody likes to brag, but the feedback we’re getting after the launch of the new editions and new site last month, is outright humbling. Here’s a few tweets from the last couple of days that we think capture our zen-ambitions excellently. Thanks guys. Love you.