Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 65

Zendesk and CRMs: the total package Article

Zendesk and CRMs: the total package

Zendesk is a fantastic customer support tool, but in order to use it you first need…

Tip of the Week: Helpful New Features for Your Zendesk Article

Tip of the Week: Helpful New Features for Your Zendesk

We’ve unleashed a slew of new features in the past few months that you may not…

S*** Support Agents Say Article

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

Article

Take Zendesk on the Go with Windows Phone

You carry your phone everywhere, treat it like your pet and use it for nearly everything.…

What Airbnb customer service learned while rapidly scaling their support Article

What Airbnb customer service learned while rapidly scaling their support

With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…

Join Us for the SF Ruby Meetup Tomorrow! Article

Join Us for the SF Ruby Meetup Tomorrow!

Article

Introducing Our New and Improved Android App!

Accessing your help desk on mobile devices is an important part of the multichannel support strategy…

5 Ways to Prevent Customer Fallout Article

5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…

Tip Of The Week: Understanding Trigger Conditions Article

Tip Of The Week: Understanding Trigger Conditions

There are two types of conditions available in Zendesk – all conditions and any conditions –…

Announcing the Zen Masters of Customer Service Webinar Series Article

Announcing the Zen Masters of Customer Service Webinar Series

A big part of our mission here at Zendesk is to help our customers provide the…

Six Criteria for Selecting Help Desk Software Article

Six Criteria for Selecting Help Desk Software

As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…

Tip of the Week: Saving Time with Mail API Commands Article

Tip of the Week: Saving Time with Mail API Commands

My, how times have changed! We’ve updated our Mail API a lot since this was posted.…

Tip of the week: Showing who’ has been cc’’d in email notifications Article

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

Tip of the week: Escalating tickets Article

Tip of the week: Escalating tickets

One common step in ticket workflows is escalation of issues from agent to agent, or team…

Article

Infographic: Fun Facts About San Francisco’s Tenderloin District

It’s been a couple of months since we’ve settled into our new (and dare we say…

Article

Be Nice and They’ll Return: Tips for Turning Daily Deal Customers into Regulars

From American Apparel to your neighborhood coffee shop, businesses of all sizes are turning to daily…

Tip of the Week: Using business hours in your triggers and notifications Article

Tip of the Week: Using business hours in your triggers and notifications

[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…

Article

Open House Preparty Shenanigans

Last week, we opened our doors to our customers and friends, and probably a few crashers,…

Article

Meet Us in Melbourne for Silicon Beach Drinks on 6 October, 2011

Calling Australia’s best, brightest and most drop-bear-resistant entrepreneurs: Zendesk is hosting next month’s Melbourne Silicon Beach…

Tip of the Week: Automatic Ticket Tagging Article

Tip of the Week: Automatic Ticket Tagging

Tags are one of the most powerful tools in Zendesk. With them you can load your…