Because newsletters can be fun

Community tip: Measuring and optimizing self-service channels

November 18, 2013

As a help desk software reviewer, I’m constantly asked for my advice about what buyers can do to ensure they get the most out of their system. My answer is almost always the same

Work better: 6 great new Zendesk integrations

November 13, 2013

We’re back! In addition to our integration with Totango that was launched, we have another 5 wonderful products that are joining our arsenal of tools for mowing down tickets

The great RFP hoax: why boilerplate checklists never work

November 13, 2013

But before rushing into selection process for the next support system that you’ll wind up abandoning in five years, why not stop and examine the selection process itself. A little up-front investment could lead you to

How to increase useful live chat requests on your website

November 12, 2013

Relevant and irrelevant chats: What’s the difference? You’ll notice that the title of this article refers to useful live chat requests. We want to increase some types of conversation and minimize others. For example, you’ll most likely want to

Tip of the week: solving the unsolved ticket mystery

November 8, 2013

The Backlog Evolution report is a great way of seeing how your Zendesk is handling your incoming ticket volume, which will allow you to allocate your resources more efficiently

3 tips for effective live chat

November 6, 2013

We think the solution is clear: Your business needs live chat support. If you already have it, you’re well on your way to improved customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we believe will help you make the most of your live chat software, and aid you in connecting with your customers.

Service standards don’t serve anyone

November 6, 2013

Many companies have customer service standards. The goal is to make service more consistent. The result is often the opposite.

Do you really need a technical writer?

November 6, 2013

You may already know you need a great knowledge base, but who’’s going to take responsibility for keeping all that content up to date and and relevant for your users? If you’’re wondering if you can spread the load across the team you already have, you’’re not alone.

From Apple to Zappos: elevating the customer experience from A to Z

November 5, 2013

Would you like to know how companies like Apple and Zappos have created some of the best customer service brands in the world? Carmine Gallo is here to help! Keynote speaker and author of The Apple Experience and the upcoming Talk like TED, Carmine joined Zendesk for a webinar on November 13th. In it, he […]

Michael Jackson or Ben and Jerry’s: Which would you choose to stop a zombie takeover?

November 1, 2013

With the zombie apocalypse safely behind us, we can all breathe a sigh of relief and crawl out of our respective panic rooms. Now it’s time to turn to the judges and see which company produced the best zombie video

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