With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that customer satisfaction rose globally for the second consecutive quarter after more than a year in decline
Approach changes by being as transparent as possible. Welcoming feedback helps you as well as your customers.
Are your customer inquiries getting solved for good? Not sure? We’ve devised a way that helps us make sure. Using the Zendesk views feature, we generate weekly reports that help us track recurring customer issues. By customizing our views and pulling reports, we’re able to organize all the information presented to the support team in […]
If movies like Zombieland, World War Z, and Die You Zombie Bastards! have taught us anything, its that the zombie apocalypse is probably going to happen any day now. Any tech company worth its salt
Here she comes! Maybe her name is Gladys, maybe its Tom, Tiffany, or Niles. But whatever his or her moniker, this persons cranky, irascible presence is bound to send even the best, most dedicated customer service professional running for cover
As some of you may have seen, our partner GoodData just had a major release, which included the addition of a new aggregation function… Medians!
Knowing how customers interact with your product before they even reach out with a support issue can be the deciding factor between customer success and account churn
It started one morning, just after dawn. A comment from a customer in a far off land who was still waiting for a question to be answered. The next morning, just as the sun rose
You’ve asked the important questions, you’ve reviewed the must-haves, and you’ve assembled your virtual support team of all-stars. Now, how do you manage them?
For those of you who are gamers and want to add a secret Easter egg for your customers to find