Vote 2020: Empower your employees to use their voices Article

Vote 2020: Empower your employees to use their voices

Accessibility is more than one of our business principles—it’s also a core value. At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world.

Improve customer experience

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

The new rules for customer service outsourcing in a changing world Article

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

Sell more

Which sales methodology should you choose to execute on your sales process? Article

Which sales methodology should you choose to execute on your sales process?

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The 5 sales process steps that turn prospects into customers Article

The 5 sales process steps that turn prospects into customers

When you set off on a road trip, you have a vehicle and a road map.…

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

Guides, research, and more

How SMB CX Leaders Who Raise Their Game Are Driving Business Success Article

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success Article

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

25 Ways Governments Innovated Their CX Strategy During COVID-19

25 Ways Governments Innovated Their CX Strategy During COVID-19

For some governments, crisis is an opportunity for improvement. While business as usual has proven to…

Latest stories Page 66

Article

Meet Us in New Orleans on Friday, Sept. 30th

Ruby enthusiasts! We’re going to be in New Orleans for RubyConf 2011 and would like to…

Article

Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay

No one relishes the thought of having to phone up a support agent to have their…

Article

Best Practices for Proactive Support

Perhaps nowhere is the saying “an ounce of prevention is worth a pound of cure” more…

Article

Customer experience is more important than advertising (Infographic)

It's never been more important to invest in customer service and the customer experience.

Tip of the Week: Nesting Fields Article

Tip of the Week: Nesting Fields

We recently had a customer who wanted their end users to be able to route tickets…

Article

A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake

Moving stuff around is easy, right? I can move files on my computer into different folders…

Reach your help desk from your blog with Zendesk for WordPress Article

Reach your help desk from your blog with Zendesk for WordPress

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…

Article

And The Winner For Best Relationship Management Solution Is…US!

We want to give a heartfelt thanks to our 10,000 customers who helped us nab the…

Article

Too many passwords? Access Zendesk using your Google and Facebook logins

Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…

Article

Tip of the Week: How to Avoid Agent Collision

You’ve probably seen this scenario before. You’re working on a ticket, selecting the relevant fields, making…

Article

Infographic: Grade Your Customer Support With This Report Card

Article

Love Your Knowledge Base With Zendesk + MindTouch

Knowledge bases can be one of your powerful customer support tools, yet far too many fail…

Article

Increase efficiency, drive down cost, and improve customer satisfaction all at the same time

How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…

Article

Webinar: Get the Most out of CSS in Zendesk

All webinars have been moved here. Original air date: April 28, 2011 What is CSS? Join…

Article

Why We Introduced the Customer Satisfaction Metric

The history of customer support Article

The history of customer support

There was a time when customer support meant you told a shop owner your issue with…

What Does Support in “Real Time” Actually Mean Article

What Does Support in “Real Time” Actually Mean

Is ‘customer time’ the same as ‘company time’? If not, then the starting point of service…

Article

Webinar: What’s New for Zendesk in March 2011

Original air date: March 30, 2011 We have some exciting new functionality in Zendesk that we’d…

Article

10,000 Customers And (Still) Counting

Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us…

Article

Wanted: Beta Testers for Our Upcoming SugarCRM Integration

Nothing is more valuable to a company than its customers. But in order to provide the…