That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 66

Your smartphone is making you stupid Article

Your smartphone is making you stupid

Among the many life lessons my partner and I learned as we purchased and moved into…

Say it with an emoji. Yes, even at work. Article

Say it with an emoji. Yes, even at work.

Whether or not you it, modern communication often involves emojis or their predecessor, emoticons. They’ve even…

Happier agents go with the flow Article

Happier agents go with the flow

Being in the zone feels great, because it is great. These tips will help make flow state a steady part of your experience as an agent.

The unexpected customer service hero—we all have one Article

The unexpected customer service hero—we all have one

Once upon a time, when I was in a painful and difficult marriage, the city was…

5 must-haves in B2C customer support Article

5 must-haves in B2C customer support

B2C companies need to invest in features that account for their consumers’ behaviors, lest they want to see just how frustrated their customers can become. We highlighted the 5 must-have features of B2C customer support that ensure every customer can be heard.

The Multi-Channel Customer Care Report Article

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Everyone is an SME in the self-service economy Article

Everyone is an SME in the self-service economy

The same self-service content that helps your existing customers succeed is becoming increasingly important in obtaining new customers. Amid this self-service win-win, the role of subject-matter expert (SME) has broadened—here's how.

4 Crucial Trends for the 2018 Holiday Retail Season Article

4 Crucial Trends for the 2018 Holiday Retail Season

As retailers review lessons learned from previous holidays seasons, one issue is perennial: customer requests for…

Building real relationships through technology Article

Building real relationships through technology

Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back

Feedback is a gift—take it and optimize Article

Feedback is a gift—take it and optimize

If you want to provide optimal support, you need to focus on your agents and what they need

Your mother was right, you are the company you keep Article

Your mother was right, you are the company you keep

You have needs, I have needs, we all have needs—one of which, according to Maslow’s Hierarchy…

The key to great service? Saying “I don’t know” Article

The key to great service? Saying “I don’t know”

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Next stop: the integration station Article

Next stop: the integration station

All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.

Product launches and the virtue of being vague Article

Product launches and the virtue of being vague

It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?

Keeping gamers in the game through customer service Article

Keeping gamers in the game through customer service

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

How to set up support tiers Article

How to set up support tiers

Scale up support as your business grows and improve employee retention with support tiers.

Gartner’s Customer Engagement report White Paper

Gartner’s Customer Engagement report

With the many available CEC options to research and choose from, it can be challenging to…

Are your customer service representatives happy? Article

Are your customer service representatives happy?

It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help

8 support manager skills to develop Article

8 support manager skills to develop

6 support manager skills to focus on that will ensure your support team will be ready for anything

Gartner predicts the future of CRM and customer experience Article

Gartner predicts the future of CRM and customer experience

The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…