The jurors at the SIME Awards have named Zendesk as one of the Mighty 36 leading up to the November 12, SIME Awards. The SIME Awards were created in 1996 to honor excellence in online communication, business practice and technology, recognize the individuals and organizations responsible, and inspire the Scandinavian Internet industry to world-class performance. […]
We’ve long been fans of the Drupal framework, and we’re pleased to see today that the good people at Drupal.org, the official site of the open source content management platform, have created a remote authentication module which allows for single sign-on between Zendesk and Drupal supported sites. For web sites using Drupal this means that […]
Nobody likes to brag, but the feedback we’re getting after the launch of the new editions and new site last month, is outright humbling. Here’s a few tweets from the last couple of days that we think capture our zen-ambitions excellently. Thanks guys. Love you.
Today is a great day at Zendesk and we have 6 million new reasons to be excited! First, we’re psyched to announce two new Zendesk editions today. A Solo edition for independent consultants and home-based businesses, and a Plus+ edition for the somewhat larger companies with stricter governance requirements. The new editions constitute a big […]
Zendesk is back on the West coast and is inviting all Zendesk lovers and aficionados, customers and partners in southern California to meet up at the W Hotel in San Diego on Tuesday, August 25th, 6-9pm. As always the bar tab is on Zendesk. Please RSVP via the Facebook event page. Thank you and see […]
Heavily inspired by the article “How to be a Buddha Boss” from Swedish web site Chef.se hereby five rules for the Karma Agent sharing the good help desk karma, providing enlightened customer support: 1. Stop up from time to time. Shut down and breathe. 2. Be there. Enjoy the moment. 3. Relate to people. All […]
Zendesk offers an easy and convenient way for you to set up your help desk so that it resembles your web site’s look and feel. You can change the colors, the favicon, the logo, the naming and even the customer-facing language. And it can all be done in seconds. But sometimes that’s not enough and […]
“There is a happy ending after the tale of woe and despair. If you’re a software company that needs to offer customer support and link to your own systems, read on! Our tale starts with an over-worked programmer, Clive, doubling up as support agent, slaving away on the helpdesk…” That’s how the Zenfession from Paul […]
From August 1st you can nominate a company or support agent for outstanding customer support or service by filling out the nomination form at the 2009 Support Awards web site. The winner will receive the coveted R.E.C.S.S. (Recognition for Excellence in Customer Support and Service). SupportAwards.org was established to give recognition to Customer Support/Service departments […]
Zendesk customers span the world. During the month of June we invited customers from eight cities in six countries to a local Zendesk meet-up, giving everybody a chance to meet and greet, exchange ideas, concepts and feature ideas, and least but not last have a good time with drinks and snacks. Here are a few […]
TechCrunch recently launched their Europe Top 100 index, featuring the highest-potential European tech companies based on their YouNoodle score. Although Zendesk is now officially a US based company, we started as a European company (from Copenhagen, Denmark) and we’re happy to see that we’re currently ranking 28, right between TweetDeck and LOVEFiLM. Also we became […]
Here at Zendesk we're big fans of Get Satisfaction. If you don't know about them already, Get Satisfation is crowdsourced support, or people-powered customer service as they put it themselves. They provide a platform for consumers to come together around products or services to discuss and help each other. In many instances the sheer volume […]
On July 9 TechCrunch Europe is hosting The Europas, a tech innovation award show honouring the best tech companies and startups across the web and mobile scene from across Europe, the Middle East and Africa. Zendesk is nominated in the category Best Enterprise B2B Startup. You may not know this, but Zendesk is a European […]
We’re back in San Francisco for another meet-up for Zendesk customers, partners, friends and fools. This year we’re co-hosting with our friends from Get Satisfaction. Looking forward to seeing you at The Brick House Cafe in SOMA on Wednesday July 1st from 6-8pm. As always please RSVP via the Facebook event page.
Update: You may have noticed this post is a little old! We’ve replaced the Feedback Tab with something even better: Web Widget. We’re pretty psyched to announce a new mobile feedback tab that you can embed in your iPhone and Android apps. Zendesk has had a Web feedback tab for a while now. It enables […]
As we’re preparing for today’s meet-ups in Hamburg and Copenhagen, we’re thrilled to announce that we’ll have our first meet-up at our new Boston HQ this Wednesday already. A lot of things are going on in Boston next week, and we also hope to see a lot of our friends from the Enterprise 2.0 conference […]
Now you can chill out to soothing Zen tunes on Facebook too, as the virtual Zendesk Buddha Machine now is available as a Facebook app. Go visit and share it today for good help desk karma.
On Thursday June 18 we hope to see all Danish customers, partners, friends and fools for our first actual Copenhagen meetup, which will also be a farewell to Copenhagen from the three founders Alexander Aghassipour, Morten Primdahl and Mikkel A. Svane, as we’re joining our US crew in the new headquarters in Boston. Please join […]
If you’re already a Zendesk lover, you know that Zendesk meetups have been announced for both Hamburg and London. In Hamburg at the Chilli Club, 6:30pm Thursday, June 18th. (RSVP via Facebook). And in London at The Dover Castle, 6:30pm Tuesday, June 16th. (RSVP via Facebook). Zendesk meetups are informal events open to Zendesk customers, users, […]
This weekend will bring some nice new features for Zendesk and in general June will be packed with announcements. Anticipating the new features, don’t forget to check out some of the latest announced product additions and features. Early april we announced enhancements to the Reporting capabilities, new widgets and a new features called pass-through email. […]
Organic Technology Consultant Adria Richards of Aden Networks, model Zendesk customer and blogger on But Youre A Girl, has a daily web show called Ask Adria. We’ve mentioned Adria before (see There are Women Out There that Wants to Wear Your Stuff) when she called us out and made us aware that our tee line […]
Zendesk meetups have mostly taken place in the US and APAC region. But that’s going to change as we’re now announcing the first in a series of European meetups. This one is to take place in Amsterdam on Tuesday June 9 from 6-8pm at Café Restaurant Dauphine. Yours truly is in town for SIIA OnDemand […]
On this quiet and uneventful Memorial Day we hereby offer a sneak peek at the new Boston Zendesk headquarters, where the sun always shines, and the buddha machines quietly hum in harmony as tickets are being resolved and new features being designed.