Because newsletters can be fun

True stories of customer service ROI

October 10, 2013

Okay, so customer service ROI isn’t exactly the most scintillating topic. Unless

How to create a customer survey people will actually complete

October 9, 2013

Customers the world over are suffering from survey fatigue. But while customers may complain about too many surveys, 68 percent of them say that when they stopped doing business with a company, it was because they thought the business was indifferent

Tip of the week: using Google Analytics with Help Center

October 7, 2013

With the launch of Help Center, our new customer facing portal, there’s a change in how Google Analytics needs to be configured to track your customer data in Zendesk

Don’t be afraid: empower your support team

October 3, 2013

If you manage a support team, you are going to want to empower your employees. That means giving your team free reign to make decisions about how to respond to customers and even make concessions

Show me the money: how to calculate the ROI of customer service software

October 2, 2013

You’ve done your research, compared the features of different customer service software solutions against what your organization needs, talked to your peers, and signed up for free trials to test the merchandise yourself. But now comes an even bigger task

Zen U: Free beer, no sales

October 1, 2013

Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices.

Tip of the week: custom mobile CSS for Help Center

September 27, 2013

We recently launched a new version of the customer portal in Zendesk named Help Center. One of the primary points of focus when building Help Center was ensuring that it was as flexible and customizable as possible

Social customer service: can it really be done?

September 27, 2013

How can businesses manage the pressure of supporting various online channels that didn’t even exist a few years ago?

6 great new Zendesk integrations

September 26, 2013

Autumn is officially here, and with it comes 6 great new Zendesk integrations to help you better understand and interact with your customers and make your Zendesk experience a little bit more like playing a game

Always online gaming: who wins?

September 24, 2013

In the age of shared content, publishers across the entertainment and software industries have fixated on the best ways to protect intellectual property against digital piracy. The means publishers use to protect their content

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