Okay, so customer service ROI isnt exactly the most scintillating topic. Unless
Customers the world over are suffering from survey fatigue. But while customers may complain about too many surveys, 68 percent of them say that when they stopped doing business with a company, it was because they thought the business was indifferent
With the launch of Help Center, our new customer facing portal, there’s a change in how Google Analytics needs to be configured to track your customer data in Zendesk
If you manage a support team, you are going to want to empower your employees. That means giving your team free reign to make decisions about how to respond to customers and even make concessions
Youve done your research, compared the features of different customer service software solutions against what your organization needs, talked to your peers, and signed up for free trials to test the merchandise yourself. But now comes an even bigger task
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices.
We recently launched a new version of the customer portal in Zendesk named Help Center. One of the primary points of focus when building Help Center was ensuring that it was as flexible and customizable as possible
How can businesses manage the pressure of supporting various online channels that didnt even exist a few years ago?
Autumn is officially here, and with it comes 6 great new Zendesk integrations to help you better understand and interact with your customers and make your Zendesk experience a little bit more like playing a game
In the age of shared content, publishers across the entertainment and software industries have fixated on the best ways to protect intellectual property against digital piracy. The means publishers use to protect their content