Because newsletters can be fun

Tip of the week: how to build great content for your knowledge base

September 23, 2013

One of the questions we’re often asked is, who should be creating the content for the knowledge base? Some of our customers have technical writers or dedicated roles, many don’t

The vitals of virtual support teams

September 20, 2013

The benefits and key considerations of hiring and managing virtual teams in today’s technology-supported working environment.

Ecommerce design as customer support

September 18, 2013

Good ecommerce customer support begins with a solid user interface and user experience design.

Taking on the dreaded Hydra

September 17, 2013

I was on a sea voyage, responding to tickets (thanks to Zendesk for iPad) when I saw a ticket from a prospective customer asking if we would be interested in publishing one of her blog posts

Tip of the week: formatting placeholders

September 16, 2013

You may be familiar with Liquid markup from our email notifications instructions. This templating language allows us to populate placeholders with the appropriate ticket information. But what if the text generated from a placeholder doesn’t look quite right?

860 Hours. 102 Pounds. And a Parade.

September 13, 2013

Now philanthropy, volunteering, and participating in our community are integral parts of who we are.

We love your ideas – keep em’ coming!

September 12, 2013

5 years ago, I was an overzealous Zendesk customer; constantly suggesting product ideas. I was so loud they hired me to implement my own feature requests! Today, I am a product manager at Zendesk

BetterCloud: better communities with Help Center

September 11, 2013

Since day one, the customer has been top of mind for BetterCloud. We are a provider of cloud management and security tools for Google Apps

Tip of the week: keyboard shortcuts without a keyboard

September 9, 2013

As you probably already know, the new Zendesk interface is loaded with handy keyboard shortcuts that allow you to execute routine tasks such as opening a new ticket or setting a ticket without lots of mousing around and clicking

Re-launch of Zendesk advanced plans

September 5, 2013

Today we’re announcing a re-launch of our two advanced plans for new customers joining Zendesk. The Plus and Enterprise plans have seen tremendous innovation

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