One of the questions were often asked is, who should be creating the content for the knowledge base? Some of our customers have technical writers or dedicated roles, many dont
The benefits and key considerations of hiring and managing virtual teams in today’s technology-supported working environment.
Good ecommerce customer support begins with a solid user interface and user experience design.
I was on a sea voyage, responding to tickets (thanks to Zendesk for iPad) when I saw a ticket from a prospective customer asking if we would be interested in publishing one of her blog posts
You may be familiar with Liquid markup from our email notifications instructions. This templating language allows us to populate placeholders with the appropriate ticket information. But what if the text generated from a placeholder doesn’t look quite right?
Now philanthropy, volunteering, and participating in our community are integral parts of who we are.
5 years ago, I was an overzealous Zendesk customer; constantly suggesting product ideas. I was so loud they hired me to implement my own feature requests! Today, I am a product manager at Zendesk
Since day one, the customer has been top of mind for BetterCloud. We are a provider of cloud management and security tools for Google Apps
As you probably already know, the new Zendesk interface is loaded with handy keyboard shortcuts that allow you to execute routine tasks such as opening a new ticket or setting a ticket without lots of mousing around and clicking
Today were announcing a re-launch of our two advanced plans for new customers joining Zendesk. The Plus and Enterprise plans have seen tremendous innovation