By popular demand we hereby repost the html snippet you can insert in your own page, to have the incredible online-version of the Zendesk Buddha Machine on your own web site. If you embed it in your web site or blog, do make a blog post about it and we will send you a live […]
We admit it. We’re suckers for these compliments. We love to make our customers look great just as much as they love their help desk. As more and more business moves online so does your need for providing excellent online customer care. Zendesk can help you look great online.
Two weeks ago Tweeters from 202 cities all over the world got together for an evening of fun and to raise money and awareness for charity: water. So far more than $250,000 have been collected for the cause, and the organizers are still counting. Get the latest update on the Twestival site. Zendesk was a […]
Earlier today we received this in our inbox: Hey Zendesk guys! I just wanted to let you know how much we love your service! Because of Zendesk, StickyStreet has been able to provide excellent, timely, and organized customer support, which in turn has given us the ability to grow into a service with a global […]
If you’re in San Francisco tomorrow, Zendesk friends and fools will meet at Medjool from 6-8pm. And you’re welcome too. See you then.
The Zendesk Meet-up in Auckland was a big success and we want to thank everybody for making it such a nice event. Especially our friends from the Auckland Tweet-up who joined us this evening. Next chance to meet Zendesk near you is on Thursday at the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, […]
Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch or Welch your Zendesk help desk can too. Initially we will launch Spanish, Chinese and Danish language support, but additional languages are following soon thereafter. Zendesk i18n is a crowdsourced project, which means that you can make your own […]
On Thursday, 12 February 2009, 175+ cities around the world will be hosting Twestivals which bring together Twitter communities for an evening of fun and to raise money and awareness for charity: water. Zendesk is a happy drinks sponsor for the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, and hope thereby to encourage […]
It’s no longer a secret that Twitter is using Zendesk for their online support. The romance started in the summer of 2008 and Twitter has gradually rolled out Zendesk in more and more areas until they announced earlier this month, that Zendesk is now the official support platform for Twitter. In their blog post The […]
Since we launched the Zendesk Buddha Machine Wall back in December, the little wall of soothing music has received quite some attention and is now one of the most visited pages on Zendesk.com. It’s been mentioned in the New Yorker, not once, but twice, and been the subject of many blog posts like this and […]
The Zendesk Notifier that was released for iPhone in November is now also available for the Android platform. Visit the Android Market and download it for free. 250 users did within 24 hours after its release. Zendesk Notifier for the G1 Android Phone is an application that agents use to quickly see how many tickets […]
Thanks Bostonians for attending the Boston meet-up at Hamersley’s Bistro Wednesday this week. You’re not easy to lure out in the cold these days when it’s freezing -20C (-4F). Next stop Auckland New Zealand (where it’s much warmer) stay tuned…
After our successful meet-ups in San Francisco, New York City, Melbourne and Sydney, we now visit the home of MIT, the vibrant tech scene in Boston, MA. We hereby invite all Zendesk customers, friends, partners and aficionados in the New England region to Zendesk Meet-up Boston on Wednesday 14 January 6-8pm at Hamersley’s Bistro, 553 […]
“Hi Zendesk, Just wanted to let you know your product works perfectly on our BlackBerry Storm. Lisa Lisa Francis – Data Solutions Manager Verizon Wireless”
We’re very pleased to announce that Engine Yard, Zendesk’s operation center and managed service provider, is now Safe Harbor certified. The Safe Harbor Principles is intended for organizations that store customer data and are designed to prevent accidental information disclosure or loss. Zendesk works with Engine Yard for Rails-focused 24/7 operations support on top of […]
Zendesk has a lot to be excited about these days. We can celebrate the 1st anniversary for our earliest customers, we have passed 120,000 users and very soon Zendesk can laud its 500th customer. We’re growing at an incredible speed and are thrilled that so many are joining us on this path to enlightened customer […]
We’ve prepared a new front page trailer for our web site and would like to invite you, our loyal blog readers, to a sneak peek.
If you didn’t know already, Zendesk has a Facebook group where we post details about upcoming events and generally make room for a more relaxed and informal conversation between our beloved customers and other friends. It’s also a good place to spend some time if you want your hands on one of the infamous Zendesk […]
Following up on an earlier review, Listio has recently published a comparison between four popular help desk systems, concluding that: “Of the four applications, the most flexible was Zendesk, which not only lays out help desk management in an easy to intuit interface, but offers an impressive range of options within the application. From a […]
Update:We now have full-featured mobile apps for iPhone, iPad, Android, BlackBerry, and Windows Phone here. The earlier announced Zendesk Notifier for iPhone is now available in an App Store near you. The Zendesk Notifier allows agents to quickly see how many tickets they have assigned, and how many new unassigned tickets exist in their help […]
If you haven’t seen it already check out our Customer Karma, where we have persuaded select clients to say a few nice words about us. But apart from these handpicked quotes it’s often a humbling experience to work in Zendesk support or sales. This is some of the latest humbling flattery that have reached our […]
One of the great benefits of a SaaS solution is the constant flow of improvements and new features that effortlessly sneak into your help desk. To stay up to date on all new features and application enhancements, we recommmend that you subscribe to our Product Announcement RSS feed. Here’s a brief list or recent additions: […]
50 Zendesk customers and friends joined us at the 21st Amendment last week for Meet-up San Francisco v. 2.0. Thank you everybody. Great seeing so many both new and familiar faces.