Because newsletters can be fun

Leading the Starbucks Way: Q&A with Joseph Michelli

September 4, 2013

Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting

Tip of the week: creating a secure environment

September 3, 2013

Security is not only about passwords, encryption, and anti-virus, it’s also a state of mind. latest tip of the week will show you how to create a secure environment

16 lessons learned at Zen U.

August 29, 2013

Zen U. is back! Summer’s almost over, but your fall education is about to begin.

Organizing support for future success

August 28, 2013

For certain companies, particularly those with large support teams, it makes sense to consider organizing your department into pods

Olá, Brasil!

August 27, 2013

When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent

Tip of the week: building a thriving Help Center

August 26, 2013

In a recent survey, 67% of respondents said they prefer self-service over speaking with a representative

Infographic: bring your game

August 23, 2013

Customer service can be a little like a game. Decisions need to be made, paths are chosen, and if played correctly, rewards are reaped

It’’s about much more than a service. It’’s about an experience.

August 22, 2013

We’re actively working to change the meaning of customer service through personal interaction and design.

The next big thing in customer self-service: Help Center

August 21, 2013

Zendesk has always believed in the power of customer self-service. Today, we’re happy to introduce our new Help Center—an all-in-one knowledge base, community, and customer portal built right into your Zendesk.

Community tip: keeping procedures up to date

August 19, 2013

A common feature I’m sure every Zendesk user takes advantage of is their wonderful Macros

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