Our reporting engine has seen a slight overhaul this weekend and can now provide a more slick reporting interface with faster Flash based charts you can zoom into and retrieve more visual data from. And by popular demand we now support up to eight data series in each chart.
UK based Coherence Design has put together a range of packaged service solutions to help companies getting started with Zendesk. These services cover consultation, design, configuration, look & feel, and bulk data loading. Paul Kopp from PK-Consulting wrote to tell us about his experiences with these services: “Zendesk looked like a fantastic way for us […]
UK based ShopDev has just released a Zendesk Remote Authentication script for CubeCart V4. CubeCart is an “out of the box” ecommerce shopping cart software solution based on PHP & MySQL. ShopDev is one of UK’s leading skin providers for the CubeCart platform and are releasing the remote authentication script for all CubeCart customers. From […]
Zendesk invites all Zendesk customers, partners and friends to the Los Angeles Meet-Up on Wednesday, April 8th at the Bodega Wine Bar in Santa Monica from 6pm to 8pm. The drinks are on us, the Good Karma comes from you. Please RSVP via the Facebook event page. See you in LA.
It's been some months since we launched our Clickatell Target in Zendesk, but we haven't really promoted the functionality. The Clickatell Target in Zendesk allows you to send out SMS Service Alerts to one or several phone numbers directly from a Zendesk trigger. So if you have people on duty but off site that do […]
Just six weeks after launching internationalization support in Zendesk, 140 Zendesk accounts now have a customer facing support portal in another language than English. Thanks to the crowdsourced nature of the localization module and a very active customer community, Zendesk now supports 18 languages besides English: Spanish, Danish, Chinese (simplified and traditional), German, Italian, Portuguese, […]
By popular demand we hereby repost the html snippet you can insert in your own page, to have the incredible online-version of the Zendesk Buddha Machine on your own web site. If you embed it in your web site or blog, do make a blog post about it and we will send you a live […]
We admit it. We’re suckers for these compliments. We love to make our customers look great just as much as they love their help desk. As more and more business moves online so does your need for providing excellent online customer care. Zendesk can help you look great online.
Two weeks ago Tweeters from 202 cities all over the world got together for an evening of fun and to raise money and awareness for charity: water. So far more than $250,000 have been collected for the cause, and the organizers are still counting. Get the latest update on the Twestival site. Zendesk was a […]
Earlier today we received this in our inbox: Hey Zendesk guys! I just wanted to let you know how much we love your service! Because of Zendesk, StickyStreet has been able to provide excellent, timely, and organized customer support, which in turn has given us the ability to grow into a service with a global […]
If you’re in San Francisco tomorrow, Zendesk friends and fools will meet at Medjool from 6-8pm. And you’re welcome too. See you then.
The Zendesk Meet-up in Auckland was a big success and we want to thank everybody for making it such a nice event. Especially our friends from the Auckland Tweet-up who joined us this evening. Next chance to meet Zendesk near you is on Thursday at the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, […]
Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch or Welch your Zendesk help desk can too. Initially we will launch Spanish, Chinese and Danish language support, but additional languages are following soon thereafter. Zendesk i18n is a crowdsourced project, which means that you can make your own […]
On Thursday, 12 February 2009, 175+ cities around the world will be hosting Twestivals which bring together Twitter communities for an evening of fun and to raise money and awareness for charity: water. Zendesk is a happy drinks sponsor for the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, and hope thereby to encourage […]
It’s no longer a secret that Twitter is using Zendesk for their online support. The romance started in the summer of 2008 and Twitter has gradually rolled out Zendesk in more and more areas until they announced earlier this month, that Zendesk is now the official support platform for Twitter. In their blog post The […]
Since we launched the Zendesk Buddha Machine Wall back in December, the little wall of soothing music has received quite some attention and is now one of the most visited pages on Zendesk.com. It’s been mentioned in the New Yorker, not once, but twice, and been the subject of many blog posts like this and […]
The Zendesk Notifier that was released for iPhone in November is now also available for the Android platform. Visit the Android Market and download it for free. 250 users did within 24 hours after its release. Zendesk Notifier for the G1 Android Phone is an application that agents use to quickly see how many tickets […]
Thanks Bostonians for attending the Boston meet-up at Hamersley’s Bistro Wednesday this week. You’re not easy to lure out in the cold these days when it’s freezing -20C (-4F). Next stop Auckland New Zealand (where it’s much warmer) stay tuned…
After our successful meet-ups in San Francisco, New York City, Melbourne and Sydney, we now visit the home of MIT, the vibrant tech scene in Boston, MA. We hereby invite all Zendesk customers, friends, partners and aficionados in the New England region to Zendesk Meet-up Boston on Wednesday 14 January 6-8pm at Hamersley’s Bistro, 553 […]
“Hi Zendesk, Just wanted to let you know your product works perfectly on our BlackBerry Storm. Lisa Lisa Francis – Data Solutions Manager Verizon Wireless”
We’re very pleased to announce that Engine Yard, Zendesk’s operation center and managed service provider, is now Safe Harbor certified. The Safe Harbor Principles is intended for organizations that store customer data and are designed to prevent accidental information disclosure or loss. Zendesk works with Engine Yard for Rails-focused 24/7 operations support on top of […]
Zendesk has a lot to be excited about these days. We can celebrate the 1st anniversary for our earliest customers, we have passed 120,000 users and very soon Zendesk can laud its 500th customer. We’re growing at an incredible speed and are thrilled that so many are joining us on this path to enlightened customer […]
We’ve prepared a new front page trailer for our web site and would like to invite you, our loyal blog readers, to a sneak peek.