Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch or Welch your Zendesk help desk can too. Initially we will launch Spanish, Chinese and Danish language support, but additional languages are following soon thereafter. Zendesk i18n is a crowdsourced project, which means that you can make your own […]
On Thursday, 12 February 2009, 175+ cities around the world will be hosting Twestivals which bring together Twitter communities for an evening of fun and to raise money and awareness for charity: water. Zendesk is a happy drinks sponsor for the Twestivals in Auckland, Melbourne, Hong Kong, Copenhagen and Boston, and hope thereby to encourage […]
It’s no longer a secret that Twitter is using Zendesk for their online support. The romance started in the summer of 2008 and Twitter has gradually rolled out Zendesk in more and more areas until they announced earlier this month, that Zendesk is now the official support platform for Twitter. In their blog post The […]
Since we launched the Zendesk Buddha Machine Wall back in December, the little wall of soothing music has received quite some attention and is now one of the most visited pages on Zendesk.com. It’s been mentioned in the New Yorker, not once, but twice, and been the subject of many blog posts like this and […]
The Zendesk Notifier that was released for iPhone in November is now also available for the Android platform. Visit the Android Market and download it for free. 250 users did within 24 hours after its release. Zendesk Notifier for the G1 Android Phone is an application that agents use to quickly see how many tickets […]
Thanks Bostonians for attending the Boston meet-up at Hamersley’s Bistro Wednesday this week. You’re not easy to lure out in the cold these days when it’s freezing -20C (-4F). Next stop Auckland New Zealand (where it’s much warmer) stay tuned…
After our successful meet-ups in San Francisco, New York City, Melbourne and Sydney, we now visit the home of MIT, the vibrant tech scene in Boston, MA. We hereby invite all Zendesk customers, friends, partners and aficionados in the New England region to Zendesk Meet-up Boston on Wednesday 14 January 6-8pm at Hamersley’s Bistro, 553 […]
“Hi Zendesk, Just wanted to let you know your product works perfectly on our BlackBerry Storm. Lisa Lisa Francis – Data Solutions Manager Verizon Wireless”
We’re very pleased to announce that Engine Yard, Zendesk’s operation center and managed service provider, is now Safe Harbor certified. The Safe Harbor Principles is intended for organizations that store customer data and are designed to prevent accidental information disclosure or loss. Zendesk works with Engine Yard for Rails-focused 24/7 operations support on top of […]
Zendesk has a lot to be excited about these days. We can celebrate the 1st anniversary for our earliest customers, we have passed 120,000 users and very soon Zendesk can laud its 500th customer. We’re growing at an incredible speed and are thrilled that so many are joining us on this path to enlightened customer […]
We’ve prepared a new front page trailer for our web site and would like to invite you, our loyal blog readers, to a sneak peek.
If you didn’t know already, Zendesk has a Facebook group where we post details about upcoming events and generally make room for a more relaxed and informal conversation between our beloved customers and other friends. It’s also a good place to spend some time if you want your hands on one of the infamous Zendesk […]
Following up on an earlier review, Listio has recently published a comparison between four popular help desk systems, concluding that: “Of the four applications, the most flexible was Zendesk, which not only lays out help desk management in an easy to intuit interface, but offers an impressive range of options within the application. From a […]
Update:We now have full-featured mobile apps for iPhone, iPad, Android, BlackBerry, and Windows Phone here. The earlier announced Zendesk Notifier for iPhone is now available in an App Store near you. The Zendesk Notifier allows agents to quickly see how many tickets they have assigned, and how many new unassigned tickets exist in their help […]
If you haven’t seen it already check out our Customer Karma, where we have persuaded select clients to say a few nice words about us. But apart from these handpicked quotes it’s often a humbling experience to work in Zendesk support or sales. This is some of the latest humbling flattery that have reached our […]
One of the great benefits of a SaaS solution is the constant flow of improvements and new features that effortlessly sneak into your help desk. To stay up to date on all new features and application enhancements, we recommmend that you subscribe to our Product Announcement RSS feed. Here’s a brief list or recent additions: […]
50 Zendesk customers and friends joined us at the 21st Amendment last week for Meet-up San Francisco v. 2.0. Thank you everybody. Great seeing so many both new and familiar faces.
Zendesk was a sponsor at LateCrunch, the official afterparty for Web 2.0 Expo Berlin. Humbly presented as the “The mother of all tech-startup parties” by Techcrunch UK. For Zendesk is was at also a great opportunity to meet German customers and friends and a big thank you to Coremedia, Babbel and Mindmesiter for joining us […]
After last month’s successful meet-ups in Australia and on the East coast, we now return to San Francisco for more. We hereby invite all Zendesk customers, friends, partners and aficionados in the Bay area region to Meet-up San Francisco v. 2.0 on Thursday 16 October at 6pm. This time at 21st Amendment Brewery on 2nd […]
Zendesk is happy to sponsor this year’s official after party at Web 2.0 Expo Berlin. The party is hosted by TechCrunch and fittingly named LateCrunch. The party will take place Thursday 23 October at 10pm at the HomeBase Lounge. Tickets are extremely limited so go order your ticket right away. See you in Berlin!
A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne and Sydney. We love meeting our customers face to face, and are happy to host these events where customers, partners, friends and aficionados can share their thoughts on Zendesk, the help desk business and all the other stuff. Seasoned […]
Enterprise 2.0 help desk SaaS solution enables agile IT support COPENHAGEN 17 September 2008 Zendesk, an innovative developer of Web 2.0 help desk software-as- a-service (SaaS) solutions for online customer and IT support, today announced that it is now working with msnbc.coms operations group. The Zendesk solution enables agile operations support, process measurement […]
Come join Zendesk at the Seedcamp Party and TechCrunch Talk in London on Thursday 18th September 2008 at 15.00. Seedcamp Party starts at 18.30 and Zendesk sponsors drinks. Seedcamp is an intensive week long event held in September in London targeted at young entrepreneurs from across EMEA. TechCrunch Talk is an event which focuses on […]
If you haven’t joined already now is the time to join our Facebook group Zendesk Lovers. Stay connected with other Zendesk users and customers all over the world and get the news on meet-ups and events before everybody else. The first 10 people to write on our wall, will receive one of our new Zendesk […]