Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his book Leading the Starbucks Way: 5 Principles for Connecting
Security is not only about passwords, encryption, and anti-virus, it’s also a state of mind. latest tip of the week will show you how to create a secure environment
Zen U. is back! Summer’s almost over, but your fall education is about to begin.
For certain companies, particularly those with large support teams, it makes sense to consider organizing your department into pods
When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent
In a recent survey, 67% of respondents said they prefer self-service over speaking with a representative
Customer service can be a little like a game. Decisions need to be made, paths are chosen, and if played correctly, rewards are reaped
Were actively working to change the meaning of customer service through personal interaction and design.
Zendesk has always believed in the power of customer self-service. Today, were happy to introduce our new Help Centeran all-in-one knowledge base, community, and customer portal built right into your Zendesk.
A common feature Im sure every Zendesk user takes advantage of is their wonderful Macros