Because newsletters can be fun

Six questions to ask before setting up your community

August 15, 2013

Before you throw open the doors to your user community, there are a few things to do and think about.

Zombie tickets

August 14, 2013

Zombie tickets aren’t like normal tickets. You can’t just solve them with a simple answer, no matter how accurate your answer is

The Zendesk tool belt: 5 new integrations

August 13, 2013

Make the most of your Zendesk experience by integrating with your favorite business apps

Tip of the week: Building your change management process

August 12, 2013

For the simplest change management process, all you need is a few custom configurations.

Customer service on the rise in 2013

August 8, 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%

7 tools for amazing every customer, every time

August 7, 2013

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter

Tip of the week: streamline your IT processes with ticket forms

August 5, 2013

Many of the IT management best practices are firmly rooted in common sense. However, all those processes—like problem management, change management, and request fulfillment—can be challenging

Keeping things fresh with rotating roles, part 2

July 31, 2013

One of the best ways to attract the best talent for the job is to create a working environment that is as interesting and enriching as possible. Previously, we discussed some of the roles you can rotate your support team through to help keep things fresh and interesting. Since customer service isn’t limited to the […]

Tip of the week: how to use the new Zendesk security features

July 30, 2013

The security requirements for Zendesk customers can vary greatly from company to company. To meet the varied needs of our customers, we strive to make sure our security is both powerful and flexible. It’s also evolving

The holiday rush is coming: are you ready?

July 29, 2013

According to the National Retail Federation, retailers pulled in $579.8 billion in sales in the month of December 2012 alone

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