Before you throw open the doors to your user community, there are a few things to do and think about.
Zombie tickets arent like normal tickets. You cant just solve them with a simple answer, no matter how accurate your answer is
Make the most of your Zendesk experience by integrating with your favorite business apps
For the simplest change management process, all you need is a few custom configurations.
Customer service is on the rebound. After more than a year of decline, customer satisfaction in the second quarter of 2013 was at 81%
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter
Many of the IT management best practices are firmly rooted in common sense. However, all those processes—like problem management, change management, and request fulfillment—can be challenging
One of the best ways to attract the best talent for the job is to create a working environment that is as interesting and enriching as possible. Previously, we discussed some of the roles you can rotate your support team through to help keep things fresh and interesting. Since customer service isnt limited to the […]
The security requirements for Zendesk customers can vary greatly from company to company. To meet the varied needs of our customers, we strive to make sure our security is both powerful and flexible. Its also evolving
According to the National Retail Federation, retailers pulled in $579.8 billion in sales in the month of December 2012 alone