Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 74

Getting Schooled with Zendesk: EDU Customer Stories Article

Getting Schooled with Zendesk: EDU Customer Stories

Zendesk has more than 1,000 customers in the education space and just recently created a new…

Creative ways to keep customers entertained while they wait Article

Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…

Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation Article

Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation

Today, we celebrate a major milestone in Zendesk’s history. We have the good fortune of announcing…

Zendesk on Zendesk: The lifecycle of a problem ticket Article

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

4 questions to ask when choosing help desk software Article

4 questions to ask when choosing help desk software

Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…

Prioritize performance with Zendesk’s new SLAs feature Article

Prioritize performance with Zendesk’s new SLAs feature

Great customer service is built on meeting customer expectations in a timely manner. When your support…

Community tip: Funneling customer orders through Zendesk Article

Community tip: Funneling customer orders through Zendesk

My company recently got rid of our CRM for various reasons and, while we were not…

Revitalize your customer service with rotating roles Article

Revitalize your customer service with rotating roles

In the world of customer service, keeping things fresh and exciting for your agents is no…

How to provide better live chat at scale: introducing Zopim Premium Article

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

How to Grow Your Business with Proactive Chat Support Guide

How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

Meeting customer expectations… at scale Article

Meeting customer expectations… at scale

Meeting expectations. It doesn’t sound thrilling, or particularly hard. In fact, it sounds like the note…

Community tip: Best practices for using views Article

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Forrester report: The Six Key Elements of Proactive Chat Article

Forrester report: The Six Key Elements of Proactive Chat

In this October 2014 report from Forrester Research, Inc., analyst Kate Leggett explains why chat is…

Zendesk Deep Dive: Increase Productivity with Macros Article

Zendesk Deep Dive: Increase Productivity with Macros

Small gains often add up. And when it comes to gains in time, every minute helps.…

Businesses, meet Messenger Article

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

Tip of the week: Restricting agents to specific brands Article

Tip of the week: Restricting agents to specific brands

With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…

Multiple brands, one Zendesk: introducing Multibrand Article

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

Zendesk Multibrand Article

Zendesk Multibrand

Your customers expect their service experience to reflect the brand they love, and to account for…

Community tip: How to review tickets and set QA standards as you scale Article

Community tip: How to review tickets and set QA standards as you scale

It's easy to recognize that each company and their approach to support, tickets, and their customers…

3 ways to use data to scale your support Article

3 ways to use data to scale your support

When I started working on the support team at Zendesk three years ago, there were only…