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Article
6 min read

3 questions to ask when choosing the right BPO for your brand

When a company chooses a partner, the who and how are crucial. This is particularly true…

Article
7 min read

12 types of customers + how to support them

Customer service isn’t one-size-fits-all. Understanding the different types of customers can help you optimize the customer experience and hit your business goals.

Article
4 min read

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations

Article
4 min read

Improve omnichannel support with modern call center software

Phone support has long been the anchor of the customer contact center, evolving from the legacy…

Article
11 min read

Guide to email marketing

Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.

Article
4 min read

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

Article
13 min read

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

Article
9 min read

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

Article
6 min read

Beyond "buy 10 get one free": What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

Article
8 min read

How to change the way you deal with change

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Article
11 min read

How to increase sales: 8 data-driven strategies

Every sales manager wants their team to increase sales. Follow these tips to make it happen.

Article
1 min read

Big expectations, small businesses: What customers want in Europe

Good customer service experiences can result in more business from not just that customer, but also…

White Paper
1 min read

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

Article
4 min read

Values versus reality: surprising gaps in customer service

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

Article
6 min read

3 lessons from Betterment on building a customer-centric financial service

When Jon Stein graduated college in 2001, he knew he wanted to help people make better…

Article
42 min read

65 common sales interview questions and answers for sales reps

Finding the perfect fit is all about asking the right sales interview questions and knowing what to look for in the answers.

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