Because newsletters can be fun

Great customer service starts… in bed?

May 14, 2013

If your first conscious thought in the morning is, “Where’s my phone?”—you’re not alone. Mobile phone and tablet usage is on the rise

Tip of the week: changing bad satisfaction ratings to good

May 13, 2013

The latest tip of the week will show you how addressing bad satisfaction ratings and giving your customers the option of changing their ratings can help you turn negative into a positive

Zen U. and the College of Customer Happiness is coming to a city near you!

May 9, 2013

Zen U. is a FREE day of training, customer service best practices, and networking.

Knowledge bases and forums: what’s the difference and does it matter?

May 6, 2013

Customers today expect to be able to come to your website and discover the information they’re seeking on their own and even to engage with their peers in your support community

Tip of the Week: ensuring a timely response to customers

May 6, 2013

It’s important for everyone in the customer service industry to keep their response times as quick as possible

Understaffed and extra busy? Here’s how to keep your cool

May 2, 2013

There are going to be days when you don’t have enough customer service staffing to meet demand

Why having new employees answer support tickets could be the best thing your company ever did

April 30, 2013

You’ve heard the same mantra from every VP of sales for the past decade: “Everyone is in sales.” Today, there’s a new mantra inside fast-growing startups

More great user groups coming!

April 25, 2013

Zendesk is hitting the road, bringing user groups and training to cities around the country

Global customers, regional donations

April 24, 2013

The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a

Three hidden reasons why good people provide bad service

April 23, 2013

On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why good people provide bad

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