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Article
11 min read

Everyone can get service right—here's how. A Q&A with Jeff Toister

It seems fair to say that getting customer service right—every time, for every customer—is right up…

Article
4 min read

Improvements to Zendesk’s terms and policies

We are excited to announce new updates to our customer-facing terms and policies

Podcast
25 min read

How Hinge muted the gamification of dating

Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…

Article
4 min read

Use these maps to find great apps

A new month means new Zendesk integrations

Article
8 min read

Would you pay for customer service from a human?

I’ve been a Verizon customer for years. So I was shocked, a few months ago, when…

Article
10 min read

Why gendered language is everyone's business

It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…

Article
9 min read

Build a watertight B2B sales funnel in 5 steps

A B2B sales funnel doesn’t just capture new business. It’s also your key to nurturing existing…

Article
9 min read

Build a watertight B2B sales funnel in 5 steps

A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.

Article
6 min read

Loonshots: Making room for innovation as your business scales

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Article
6 min read

11 important sales pipeline metrics to track in 2023

Want to gain more leads, keep prospects moving through the sales funnel, and close more deals? Start by tracking these sales pipeline metrics.

Article
8 min read

Be an #A11Y—why inclusive design is good design

Good design affects every aspect of our lives, from the tiniest interaction with our phones to…

Article
6 min read

How to build a sales pipeline (and why you should)

Learn how to build a sales pipeline to help you forecast better, close more deals, and fully leverage the knowledge your team has about the way your customers buy your product.

Article
8 min read

What's the difference between a help desk and a service desk?

Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.

Article
7 min read

How to keep remote agents engaged—and empowered

Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…

Article
6 min read

Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

Article
11 min read

The power of women-built brand experiences

Who designs the culture we live in? It’s everybody, right? We all contribute. Except that when…

Article
3 min read

How a sales pipeline template sets sales teams up for success

The most successful sales teams are also the most organized. Get started with sales pipeline management with this free template.

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