Because newsletters can be fun

On Squeaky Wheels

January 29, 2013

Here’s something to consider: squeaky wheel customers – the ones making themselves standout with frequent calls, emails, and requests for status updates – are usually considered a nuisance, but could in fact become a strong advocate

Using Triggers to get the most out of Customer Satisfaction

January 28, 2013

Today’s tip, and our very first Community Tip, comes to you from Joe Tinter, IT manager and skilled Zendesk user, and will help you use triggers to get the most out of customer satisfaction

New Integrations for January

January 23, 2013

A new year is here, and with it, six great new integrations to help improve your Zendesk experience!

Simplified IT service management, part 2

January 22, 2013

Every IT department has to make changes at some point that are going to impact internal customers and other areas of the business. There’s a good way to do it and a bad way to do it

Tip of the week: customizing customer satisfaction

January 21, 2013

One of Zendesk’s most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a whole are performing on a ticket by ticket basis

Why customer service is so important to online shoppers

January 16, 2013

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers of travel time, and retailers of storefront expenses. But people seldom consider the costs that online shopping adds to their transaction

Awesome networking, free dinner, and Zendesk best practices

January 15, 2013

At Zendesk, we always strive to go above and beyond to support our customers. This is a big part of why I was so excited to launch our user group program last year

Happy New Year!

January 10, 2013

One of our biggest accomplishments in 2012 was launching the new Zendesk, which included a sleek new interface, innovative features, and a visionary application framework called Zendesk Apps

Infographic: surviving the tech-challenged public

January 9, 2013

IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge

Simplified IT service management part 1

January 8, 2013

An internal IT department is an interesting place to work. You feel buffered from the front-lines of “real” customer support, yet the systems you monitor and maintain often directly affect the experience of those external paying customers

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