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Podcast
24 min read

How Shake Shack cooked up its cheeseburger experience

Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…

Article
7 min read

Not all great customer experiences are convenient

In retail, creating a positive customer experience can mean a great many things, including offering bells…

Article
6 min read

6 pipeline reports that will help you optimize the sales funnel

Use these six main pipeline reports to gain insight into current pipeline performance and become a more successful sales team.

Article
4 min read

Knowledge management maturity: Tips for leveling up

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.

Infographic
1 min read

Help customers help themselves with AI

With the variety of ways that customers reach out for support—like via email, calling over the…

Article
11 min read

Sales lessons from the 9 most successful Shark Tank deals

While many people watch the popular show Shark Tank for entertainment, it actually offers valuable sales lessons on how to successfully sell your product or service.

Article
11 min read

Hiring a salesperson in 10 steps: Interview best practices, questions & examples

Making the wrong hire is costly. Here's how to ensure you get the right candidate.

Article
4 min read

Why support advocates should never fear the banana

Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience

Article
8 min read

More than metrics: What VCs are looking for in a SaaS startup

Most startups are hungry for investment from venture capitalists (VCs)—for the funds, but also for their…

White Paper
8 min read

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

Article
9 min read

Build a sales management process that works in 4 steps

Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.

Article
6 min read

How does your office stack up? The new norm in workplace perks

According to the Bureau of Labor Statistics, perks like healthcare and paid days off weren’t even…

Article
9 min read

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers

How often do you recognize or reward your team for their work? Unlike our new bot…

Article
4 min read

Keep it customer-centric: Self-service tips from Freshly

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

Article
6 min read

The Magnolia method: Scaling authenticity in customer service

You don’t have to be the “Target Lady” to appreciate an occasional chin wag with customers.…

Article
7 min read

Hiring a sales rep: how to efficiently screen resumes and cover letters

Here's how to evaluate a stack of candidates easily and efficiently.

Article
11 min read

The vast unexplored possibility of data visualization

When scientists began working with artist Francesca Samsel in order to visualize things like how deep…

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