Because newsletters can be fun

Tip of the week: adding the feedback tab to your Facebook Page

January 7, 2013

With our current Facebook integration, you are able to capture both wall posts and private messages into tickets

The Cost of Waiting One More Day to Resolve Customer Issues

January 3, 2013

Research by the UK Institute of Customer Service shows that the approximate cost of resolving a customer issue within 24 hours is $4.70. But waiting just one more day causes that cost to skyrocket to approximately $7.80

Scaling Customer Service: 5 Secrets from Airbnb

December 27, 2012

A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important

Giving Our Support to charity: water

December 19, 2012

We’re supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe drinking water to people in developing nations

The Season To Give

December 18, 2012

We celebrated this meaningful time of year by giving gifts to the children at UCSF Benioff Children’s Hospital. This special day also marked the fulfillment of a $1 million dollar pledge we made to the hospital last year

Getting more out of Zendesk’s new Salesforce app

December 14, 2012

Last week, we released our newest Salesforce app, making collaborations between departments even more beautifully simple! Our Salesforce app is an essential tool for companies working in both Salesforce and Zendesk

Unite your retail business with Zendesk and Bigcommerce

December 12, 2012

Have you ever called the support line for a product you just bought, and they have no idea who you are or what you ordered?

The new Zendesk for Salesforce integration is here

December 11, 2012

According to the Frost & Sullivan whitepaper, “Service and Support at the Speed of the Customer,” the gains in customer satisfaction and customer loyalty brought on by “customer service agents armed with the correct information at the correct point in the interaction” lead directly to increased revenues

Tip of the week: streamline support using problem and incident tickets

December 10, 2012

For support agents it might be routine to answer an incoming question, solve a ticket, and move on to the next one. But what about those times when the issue is larger and impacts several customers at the same time?

Advanced Analytics in Zendesk

December 6, 2012

Yesterday we announced some great new Zendesk features. Today, we’re going to focus on one: Advanced Analytics

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