With our current Facebook integration, you are able to capture both wall posts and private messages into tickets
Research by the UK Institute of Customer Service shows that the approximate cost of resolving a customer issue within 24 hours is $4.70. But waiting just one more day causes that cost to skyrocket to approximately $7.80
A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important
Were supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe drinking water to people in developing nations
We celebrated this meaningful time of year by giving gifts to the children at UCSF Benioff Childrens Hospital. This special day also marked the fulfillment of a $1 million dollar pledge we made to the hospital last year
Last week, we released our newest Salesforce app, making collaborations between departments even more beautifully simple! Our Salesforce app is an essential tool for companies working in both Salesforce and Zendesk
Have you ever called the support line for a product you just bought, and they have no idea who you are or what you ordered?
According to the Frost & Sullivan whitepaper, Service and Support at the Speed of the Customer, the gains in customer satisfaction and customer loyalty brought on by customer service agents armed with the correct information at the correct point in the interaction lead directly to increased revenues
For support agents it might be routine to answer an incoming question, solve a ticket, and move on to the next one. But what about those times when the issue is larger and impacts several customers at the same time?
Yesterday we announced some great new Zendesk features. Today, were going to focus on one: Advanced Analytics