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Article
4 min read
Knowledge management maturity: Tips for leveling up
Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.
Infographic
1 min read
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article
11 min read
Sales lessons from the 9 most successful Shark Tank deals
While many people watch the popular show Shark Tank for entertainment, it actually offers valuable sales lessons on how to successfully sell your product or service.
Article
11 min read
Hiring a salesperson in 10 steps: Interview best practices, questions & examples
Making the wrong hire is costly. Here's how to ensure you get the right candidate.
Article
4 min read
Why support advocates should never fear the banana
Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience
Article
8 min read
More than metrics: What VCs are looking for in a SaaS startup
Most startups are hungry for investment from venture capitalists (VCs)—for the funds, but also for their…
White Paper
8 min read
The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Article
9 min read
Build a sales management process that works in 4 steps
Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.
Article
6 min read
How does your office stack up? The new norm in workplace perks
According to the Bureau of Labor Statistics, perks like healthcare and paid days off weren’t even…
Article
9 min read
Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers
How often do you recognize or reward your team for their work? Unlike our new bot…
Article
4 min read
Keep it customer-centric: Self-service tips from Freshly
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
Article
6 min read
The Magnolia method: Scaling authenticity in customer service
You don’t have to be the “Target Lady” to appreciate an occasional chin wag with customers.…
Article
7 min read
Hiring a sales rep: how to efficiently screen resumes and cover letters
Here's how to evaluate a stack of candidates easily and efficiently.
Article
11 min read
The vast unexplored possibility of data visualization
When scientists began working with artist Francesca Samsel in order to visualize things like how deep…
Article
5 min read
Can science fix bad meetings?
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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