Because newsletters can be fun

Getting closer to our customers with new Zendesk features

December 5, 2012

The holidays are here a little early at Zendesk! We’ve got some great new features coming your way that will enrich and improve the service you can provide to your customers

Tip of the week: better analysis through native reporting and views

December 3, 2012

Many Zendesk users take advantage of our integration with GoodData to get granular reports and gain more insight into how their account is working

Infographic: giving back

November 29, 2012

Whether it’s donating funds to causes such as economic development or education, promoting a socially conscious workplace, or supporting the local community, people want the companies that they do business with to give back in one form or another

Three new integrations for November

November 28, 2012

Hopefully you’ve already seen our recent integration with Magento! Here’s a few other tools that we’ve recently launched integrations with as well

Tip of the week: default triggers

November 27, 2012

Setting up a new Zendesk account can involve many different configuration and customization steps, which may just also introduce you to some support tools and concepts that you may not already be familiar with

To whom am I speaking?

November 20, 2012

79% of customers still prefer to use the phone when contacting customer service. To increase customer satisfaction – and the success of your business – pay attention to your phone support

Tip of the week: unraveling host-mapping for Zendesk

November 19, 2012

When you first start your Zendesk subscription, the URL for your Zendesk web portal is some variation on Since all companies take great stock in managing their brand, Zendesk offers

e-Commerce and customer service

November 14, 2012

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk customers (including Anna’s Linens, Beachmint and ModCloth) utilize Magento, and we’ve been talking to many of them for the past few months about how we can streamline the process of using Zendesk and Magento together

Introducing the new Magento integration for smart, personal customer service

November 13, 2012

Like our customer Gilt Groupe, retailers and e-commerce businesses are looking for ways to deliver a better customer service experience

The holiday satisfaction slump: keeping holiday customers happy

November 8, 2012

Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your clients’ happiness around winter

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