Because newsletters can be fun

Tip of the week: hiding parts of the web portal from logged-out users

November 5, 2012

If you’ve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that there’s plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets

Watch the Giants victory parade!

October 31, 2012

San Francisco is throwing World Series champs the Giants a victory parade and it’s passing right by the Zendesk office!

Tip of the week: how due date automations work

October 29, 2012

I’ve dealt with a few questions lately about how negative numbers in due date automations work, so I wanted to clear that up since I think it’s important for everyone to know this

Six new integrations for October

October 25, 2012

It’s that time again! October has brought us six brand new integrations to help improve your Zendesk experience

Tip of the week: accelerate your ticket deflection efforts

October 23, 2012

You all know that you can use your Zendesk Forums to help with ticket deflection. You can stock pile your website with FAQs, video tutorials, and even build out a Community Help space to get your customers helping each other

Best practices for Zendesk administration

October 22, 2012

Earlier this year, while the Zendesk team was getting ready to launch a major new version of our product, Stafford Vaughan of CustomWare started writing a book about best practices for the administration of Zendesk

Advocate spotlight: the angry customer

October 17, 2012

There are times when you open your next support ticket, and think … /sigh/ “This is not going to be a win.” Most customer service reps can empathize

Tip of the week: know what your tickets are up to

October 16, 2012

Sometimes it can be difficult to figure out what is going on behind the scenes with a ticket. Has the priority always been high? Who escalated this ticket to the spam group?

Infographic: loyalty rewards

October 11, 2012

Loyalty rewards has something of a double meaning. Most people think of it as a marketing tool that encourages people to become repeat customers

Tip of the week: automations

October 10, 2012

Automations can be a bit fickle at times, preventing you from creating a new automation with cryptic demands of nullifying a condition and saving the universe from an infinite loop

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