If youve checked out our CSS Cookbook or some of our previous Tips of the Week, you know that theres plenty you can do to customize the look and feel of your Zendesk web portal using Global CSS widgets
San Francisco is throwing World Series champs the Giants a victory parade and it’s passing right by the Zendesk office!
I’ve dealt with a few questions lately about how negative numbers in due date automations work, so I wanted to clear that up since I think it’s important for everyone to know this
Its that time again! October has brought us six brand new integrations to help improve your Zendesk experience
You all know that you can use your Zendesk Forums to help with ticket deflection. You can stock pile your website with FAQs, video tutorials, and even build out a Community Help space to get your customers helping each other
Earlier this year, while the Zendesk team was getting ready to launch a major new version of our product, Stafford Vaughan of CustomWare started writing a book about best practices for the administration of Zendesk
There are times when you open your next support ticket, and think /sigh/ This is not going to be a win. Most customer service reps can empathize
Sometimes it can be difficult to figure out what is going on behind the scenes with a ticket. Has the priority always been high? Who escalated this ticket to the spam group?
Loyalty rewards has something of a double meaning. Most people think of it as a marketing tool that encourages people to become repeat customers
Automations can be a bit fickle at times, preventing you from creating a new automation with cryptic demands of nullifying a condition and saving the universe from an infinite loop