Latest stories
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Article
4 min read
Introducing batch data management: a clear path to high-quality data
Take full control of your sales and customer data.
Article
6 min read
4 ways to use your CRM to power your sales and marketing feedback loop
Trying to align your sales and marketing teams? Discover four ways to use your CRM to propel an effective feedback loop between departments.
Article
5 min read
No Hard Feelings takes on managing emotions at work
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
7 min read
4 steps for aligning sales and finance forecasts
Explore how communication and the proper sales tools can create a strong synergy between sales and finance, yielding increased visibility and accountability within your company's forecasts.
Article
13 min read
The evolving role of the CIO
The head of IT used to be an isolated person, speaking a language no one spoke,…
Article
12 min read
Lead with trust: advice from Shopify’s Marcie Murray
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
3 min read
How to make your workflow flow
As your support teams grow, here are some tips on how to optimize operations at scale
Article
5 min read
Want to provide great retail CX? Start with your employees
It’s a tale as old as internet time. A customer walks into a store having researched…
Article
3 min read
What is a support ticket?
Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?
Article
9 min read
Squarespace’s Jessica O’Connell on customer support as brand ambassadors
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
3 min read
These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Article
7 min read
4 strategies for managing customer conversations
Discover four strategies to effectively manage the customer conversation and create quality relationships.
Article
3 min read
How to keep that personal touch as your company grows
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
Article
7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
Article
6 min read
Optimize your sales forecast process
Better forecasting leads to more (and more predictable) sales.
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