Today Im speaking on a panel at Boxworks titled Secrets of Silicon Valley: Enterprise Software, Silicon Valleys Surprising Star, along with some of our favorite SaaS startups GoodData, Okta, and Zuora
Complaining: your customers are doing it in public forums and they want you to respond. It can seem malicious, and at times it might be. But ignoring them is not the best course of action
Many tools already exist to help you deflect tickets and encourage self-service on your Zendesk. Here at Line2 we have found that Search Analytics in addition to Google Analytics have assisted us in becoming a customer-centric company
Saved Twitter Searches in Zendesk allow you to easily keep tabs on relevant topics in the Twittersphere. However, it takes a few mouse clicks to get to your Saved Searches page in the new Zendesk
Recent studies tell us that more and more customers prefer self-service over contacting a support agent; and as the below infographic illustrates, a whopping 91% say they would use a knowledge base if it met their needs
Customer service isnt always easy. Thats why we launched the Customer Service Hero tour earlier this year. A series of events across the country
With the launch of the new Zendesk comes the App framework. While several developers have already started writing apps of their own, there are two apps that everyone can use to easily bring features and functions from their back-end systems into the new Zendesk
Do you love Zendesk? Our partner VM Associates sure does. We even have the proof!
Customer service isnt easy. This truth was a major motivator behind creating the new Zendesk. While we cant make it easy, we did make it easier
We havent lived up to our reliability expectations in recent weeks. We know that we havent provided the quality of service that you, our customers, have come to expect and our European customers in particular have been disproportionately impacted
