When dealing with customers, every second counts. So one of the biggest motivators behind the new Zendesk has been speed: how can we decrease the amount of time it takes to provide great customer service?
Its happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requesters name. Nobody wants to be referred to as Hello BJacobs! especially when your real name is in your email signature
Fast, simple, and beautiful, the new Zendesk is here. Watch this video to see why we made the best customer service software even better
Today truly sets a new standard for company milestones. We celebrate our fifth anniversary, $60 million in new financing, and the new Zendesk, the next generation of customer service software
With the rise of social media and the transformation to a sound-bite driven information society, instant gratification has become the norm
When trying to contact a customer support representative for assistance, the hardest part is often, well, contacting a customer support representative. If this statement gives you flashbacks of screaming Agent!
With Zendesk you can create a wide range of custom ticket fields: drop-down lists, text, multi-line text, etc. One of the most frequently used custom fields is the drop-down list
Do you want to share your love of Zendesk with other users? Do you like to network and learn from other organizations? How about having a beer (or two) with friends?
Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another
