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The new Zendesk: simplicity

September 18, 2012

Simplicity has always been a cornerstone of Zendesk

The new Zendesk: speed

September 18, 2012

When dealing with customers, every second counts. So one of the biggest motivators behind the new Zendesk has been speed: how can we decrease the amount of time it takes to provide great customer service?

tiTip of the Week: one click access for editing a contact

September 14, 2012

It’s happened to all of us: you apply a macro and Zendesk provides you with the first part of their email address as the requester’s name. Nobody wants to be referred to as “Hello BJacobs!” especially when your real name is in your email signature

The new Zendesk

September 13, 2012

Fast, simple, and beautiful, the new Zendesk is here. Watch this video to see why we made the best customer service software even better

Our greatest milestone yet

September 12, 2012

Today truly sets a new standard for company milestones. We celebrate our fifth anniversary, $60 million in new financing, and the new Zendesk, the next generation of customer service software

Infographic: instaservice – customer service gets speedy and social

September 7, 2012

With the rise of social media and the transformation to a sound-bite driven information society, instant gratification has become the norm

Advocate spotlight: bringing the agent closer to the customer

September 5, 2012

When trying to contact a customer support representative for assistance, the hardest part is often, well, contacting a customer support representative. If this statement gives you flashbacks of screaming “Agent!”

Tip of the week: changing a custom field option

September 4, 2012

With Zendesk you can create a wide range of custom ticket fields: drop-down lists, text, multi-line text, etc. One of the most frequently used custom fields is the drop-down list

Zendesk user groups

August 30, 2012

Do you want to share your love of Zendesk with other users? Do you like to network and learn from other organizations? How about having a beer (or two) with friends?

Video: tips for effective self-service communities

August 29, 2012

Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another

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