Latest stories
Page 84
Article
3 min read
13 SFW questions to build better relationships
A few years ago, a study was released that most people remember, erroneously, as “The 36…
Article
4 min read
Your customers are important--and so is their data
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
Article
7 min read
Choosing the right social impact activities for your brand
How do you attract top-notch talent, engage your staff like never before, bring in more customers,…
Article
4 min read
5 trends to uncover in your customer service data
A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
Article
8 min read
The role accents play in customer service
If you haven’t yet seen Sorry to Bother You, it artistically and absurdly illustrates the very…
Article
3 min read
Solving your customer problems without causing more problems
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
Article
10 min read
5 customer-centric sales lead generators
Turn leads into customers by providing value and creating a relationship with these five customer-centric sales lead generators.
Article
5 min read
4 tips for springboarding from Tier 1 support
See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk
Article
8 min read
Should D&I training be mandatory?
Racism embarrasses a major corporation; the company takes public steps to make amends; rinse, repeat. It’s…
Article
3 min read
New improvements to the Sell App for Zendesk Support
Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers.
Article
1 min read
Introducing Sell for Startups program
Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition.
Article
4 min read
How businesses can benefit from proactive messaging
Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented
Article
7 min read
The types of customer service you should know
With so many different ways to offer customer service, whether it be via email, social media,…
Article
7 min read
How men can serve as allies for women in the workplace
When the sexual harassment allegations against Harvey Weinstein broke in late 2017 (though his behavior had…
Article
11 min read
Sales rep for a day: Aligning sales, marketing, and support
One way to align sales with marketing and support departments is to create an ongoing, interdepartmental job-shadowing program or "sales rep for a day."
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.