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Zen Master webinar series: Q&A with customer service expert Dennis Snow

August 7, 2012

Our next Zen Master Webinar will feature author and customer service expert Dennis Snow. A consultant with over 20 years experience working at the Walt Disney World Company, Snow has been helping companies provide excellent customer service

Toasting with tinnies down under

August 5, 2012

Zendesk’s Australian team are raising their ‘tinnies’ to toast the end of Dry July – a fundraising initiative that has seen them give up the grog for a whole month to support adults living with cancer

Tip of the week: user and organization tagging

August 3, 2012

All customers are important, but every business has their VIPs: maybe it’s a big account, maybe it’s the paid users on your freemium product, or maybe you just want to make sure tickets from some people get a bit more visibility

Six major customer service trends part 2 of 2

August 1, 2012

Learning to treat individual customers as individuals is a key to business success

Zendesk gives a Hoot

July 31, 2012

We love it when our partners keep amazing us with new integrations that help make our customers’ lives simpler. Today the social media dashboard HootSuite is introducing an updated Zendesk app plugin

Tip of the week – the feedback tab

July 27, 2012

The Zendesk Feedback Tab is essentially a miniature version of the Web portal. It can be embedded in any web site, including your Zendesk

10 interview questions for hiring great customer service reps

July 25, 2012

Providing memorable customer support sets you apart from your competition. But to make that happen, you have to build a customer support team that has the skills and temperament to effectively solve your customer’s issues and positively represent your company, day after day

Six major customer service trends part 1 of 2

July 23, 2012

Being aware of underlying trends in the marketplace is essential for any business that relies on significant numbers of transactions and forward-looking planning

Zen Master webinar series: the proven Path to delighting your customers

July 19, 2012

The customer service game has changed and finding the right approach to building a strong service culture for your company can be difficult

Upgrade: The road to 1.9

July 18, 2012

Zendesk is now 2-3 times faster thanks to our recent upgrade to Ruby 1.9.3!

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