Skip to main content

Latest stories

Page 85

Article
3 min read

How to cancel your CRM

Ready to break up with your CRM, but not sure how? We've got you covered.

Article
26 min read

55 sales pros to follow on Twitter

Connect with some of the brightest minds in sales.

Article
9 min read

Stemming the loneliness epidemic one interaction at a time

As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…

Article
20 min read

The 42 best sales books of all time

Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.

Article
8 min read

The startup psychologist: It’s easy to bake your issues into your company

The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…

Article
2 min read

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

Article
20 min read

The definitive guide to sales forecasting methodologies

Understand the basics of sales forecasting and master key techniques to improve your decision-making.

Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Article
12 min read

How to create customer surveys: 8 tips and examples

Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.

Article
1 min read

What is tier 0 customer support?

Tier 0 support is a great way to help your customers help themselves

Article
4 min read

One-minute meditations to help you reset

It always sounds lame when someone tells you to deal with stress by taking a few…

Article
12 min read

How to deal with difficult customers: 13 tips + examples

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

Article
2 min read

Here's how AI tools can help you manage your knowledge base

Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.

Article
8 min read

How to get sales and customer service teams working together

Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.

Article
7 min read

Is it time to redefine wellness in the workplace?

Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…

White Paper
1 min read

Quantifying the business impact of customer service

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.