Because newsletters can be fun

Zendesk: open for the holidays

July 17, 2012

Working on a holiday is usually a daunting task that most people would rather avoid. But with Zendesk you can make this a great team building exercise

Zendesk and the fresh food dilemma

July 16, 2012

This Wednesday, July 18th, Zendesk and are hosting an exciting panel for developers and designers to encourage fresh ideas to help solve the Fresh Food Dilemma

Infographic: where are the happiest employees?

July 12, 2012

Our latest infographic takes a look at which countries have the happiest employees, and which ones don’t. At Zendesk, we believe that happy employees provide better customer service

Four new integrations for July

July 11, 2012

Is it July already? That was fast. Anyway, this month we’ve got four great new integrations that cover everything from email marketing to tracking time spent on tickets

88 arguments for Zendesk

July 5, 2012

Zendesk is your web-based help desk tool for the complete tracking of all support activities and the directing of numerous business processes

It’s going to be a ‘Dry July’ down under

July 4, 2012

The Zendesk team in Australia is making the ultimate sacrifice this July – giving up the grog for a whole month to support adults living with cancer

Tip of the week: macros for multifaceted tickets

July 3, 2012

Support tickets come in many shapes and sizes; some are simple questions, and others are complex problems. They might be concerned with a particular product feature, or they might be a sales or billing question

Advocate spotlight: customer satisfaction ratings

June 29, 2012

Ask customer support reps what they hate the most and the answer will almost definitely be customer satisfaction ratings

Building a strong self service customer community

June 25, 2012

Our very own JD Peterson, Vice President of Product Marketing, recently shot a video with Software Advice detailing how to create an effective self-service customer community

Tip of the week: the call center, unplugged

June 22, 2012

If you can take support calls away from your computer, anywhere, anytime, is your call center really a call center?

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