Because newsletters can be fun

Zendesk Launches in Japan

May 25, 2012

Today is an awesome day. It’s the day we’ve officially launched in the Japanese marketplace. Starting today, Zendesk agent and administrator interfaces have been fully localized in Japanese, allowing Japanese agents to provide support in the language they are most comfortable. With more than 15,000 customers worldwide, the needs of our international customers have become […]

Best Practices: Chatting in Multiple Languages

May 21, 2012

Scaling your business out globally is good for the bottom line but can present some problems for your customer service. For example, how do you help current customers with billing problems, do pre-sales with prospective new customers when they are in far away time zones or speak one of the 6,500 spoken languages of the […]

Tip of the Week: Using Chrome Search to Speed Up Your Searches

May 18, 2012

It’s easy to get overwhelmed with all the multitasking it takes to solve tickets, and sometimes saving a few seconds can make a big difference in your day. If you often feel the need to speed things up when it comes to searching for your Users, Tickets and Forums in your Zendesk, this tip is […]

Six Surefire Tips to Retain and Grow Customers

May 14, 2012

Recently I had the privilege of participating in a great webinar with our friends from Totango. Totango makes a customer engagement platform for cloud-based businesses. What does that mean? Among other things, it means they help cloud businesses like Zendesk understand and measure how customers are using a product. We have been using Totango for […]

5,000 Fabulous Customers in Europe and a New Office in London!

May 10, 2012

Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when you take into consideration we only opened our European headquarters less than a year ago. Our 5,000th customer is a social gaming company, We R Interactive. The company is using Zendesk to support the global user base for its […]

Denver, Austin, Chicago…We’re Coming! (be on the lookout for green capes)

May 10, 2012

We love our customers (and potential customers)! We love meeting and getting to know them. We love sharing knowledge and best practices with them. We love eating and drinking with them. At Zendesk we are constantly trying to find new ways to get out of the office and do the things that we love. Back […]

Tip of the Week: Managing Tickets with the Mail API

May 9, 2012

We recently announced a new version of the Mail API that offers more flexibility in managing tickets via email! The Mail API can improve your workflow by using it to assign tickets to yourself or a group when replying to customers, marking tickets as solved, or adding private comments to tickets. If you’re already an […]

Paris Meetup, May 14th

May 9, 2012

Bonjour Paris! You’re invited to join our French team next Monday, May 14th between 6pm and 9pm at Prescription Cocktail Club! Zendesk lovers, aficionados, customers and partners have the opportunity to share customer service tips and best practices and enjoy delicious cocktails where, as always, the tab will be on Zendesk! Space is limited so […]

Zendesk + Community = Love

May 8, 2012

Here at Zendesk we believe in maintaining open and transparent communication with our customers – and by association, the customers of our customers – all 65 million of them! With all the different channels our customers can choose to communicate with us, we think it’s essential to listen to what our community says about our […]

Customer Celebration, May 10th

May 7, 2012

Come join us for a customer celebration this Thursday, May 10th in our new Copenhagen office! Zendesk customers, partners, lovers and friends are welcome to join us from 5 to 9pm for an evening of exciting festivities! The entire Danish engineering team will be joined by Zendesk CEO Mikkel Svane as guests are treated to […]

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