Skip to main content

Latest stories

Page 87

Article
10 min read

Customer Effort Score, explained (+5 ways to improve it)

Learn the best ways to make life easier for your customers by tracking your Customer Effort Score.

White Paper
7 min read

Key benefits of integrated phone support

Despite the rise of newer channels like social media and email, many customers still prefer the…

White Paper
5 min read

Rethinking customer service skills for the new era of retail

Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…

Article
23 min read

How Slack changed the way we work by putting the customer experience first

Slack has changed the way teams and whole companies work

Article
1 min read

Introducing Zendesk Sell: 3 things that are changing and 1 thing that never will

Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family.

Article
17 min read

Tackling difficult topics head on: A conversation with Amy Gallo

The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard…

Article
5 min read

13 strategies for becoming a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Article
9 min read

12 help desk metrics to measure support performance

Here are 12 help desk metrics and KPIs to measure your business's ability to serve customers or employees.

Article
25 min read

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

Video

The Zendesk omnichannel approach

  When it comes to support, customers expect an open invitation. With Zendesk, you can give…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.