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White Paper
1 min read
Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
Article
3 min read
How Google and Apple are mapping out business messaging
Google's Business Messaging and Apple Business Chat are the latest spots on the messaging landscape, but how will they map out their strategies?
Article
9 min read
Navigating the 7 stages of the vendor relationship
Our business relationships—the partnerships that help our businesses grow—can be a lot like our personal ones.…
Article
5 min read
Onboarding a business process outsourcer? Follow the four "Ts"
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
Article
Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Article
4 min read
Volunteering your skill set can have some surprising benefits
Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…
Article
4 min read
3 surprising ways to volunteer your professional skills
We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…
Article
7 min read
Jenny Dempsey teaches that your health is a unique ecosystem all your own
How many health and wellness listicles have you favorited? You know, those stories like: “5 foods…
Article
4 min read
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article
7 min read
The Empathy Economy: Care, so your customers will too
I probably don’t need to tell you this, but trust is in short supply these days.…
Article
5 min read
Every ticket is a puzzle: One advocate’s drive to solve them
Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.
Article
4 min read
How Zendesk customers gain value with ticketing and real-time support
Instant communication is the expectation when it comes to support, and when more than 53% of…
Article
8 min read
Innovation requires everyone in the band
It would be amazing if every employee at every company was having regular eureka moments about…
Article
6 min read
Using a smart knowledge base to unlock agent potential
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
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