Because newsletters can be fun

Five New May Integrations

May 3, 2012

It’s May, and to get the spring kicked off we wanted to take the time to highlight some of the latest integrations that we’ve added to help extend the functionality of your Zendesk help desk! ClickDesk ClickDesk provides a combination of live chat, VoIP calling, and a social toolbar all wrapped up into one nice, […]

We Love the YMCA

May 1, 2012

Recently, we’ve had the opportunity to really get to know our neighborhood YMCA. For us, that particular branch is the Shih-Yu Lan Central YMCA. It’s located in the Tenderloin, just like we are, and is about four blocks from our offices. April 28th was the organization’s Healthy Kids Day, an event that is hosted at […]

May Bootcamps in Asia Pacific!

April 25, 2012

Zendesk is hitting 6 cities in May to bring free in-person training to customers, partners and trialers! Attendees will have the opportunity to learn more about Zendesk functionality that will further optimise their support team efficiency. Structured to deliver best practices and key concepts to users with any level of expertise, we’ll cover everything from […]

Tip of the Week: Looking at Satisfaction Ratings with Comments

April 24, 2012

If you are already collecting feedback about how satisfied your customers were with their support experience, you might have noticed a recent change in the satisfaction conditions. In the past, all satisfaction ratings were grouped together regardless of whether they included a comment or not, which meant extra time spent wading through tickets to find […]

What do customers hate most about bad customer service

April 18, 2012

When customers have a bad customer service experience, they don’t just get mad, most of the time they try to get even. A recent survey by ClickFox took a close look at what the repercussions are of a bad customer service experience. While 52 percent of disgruntled customers spout off to family and friends, an […]

Tip of the Week: Using the Placeholders Autocomplete Feature

April 17, 2012

Using placeholders in your tickets used to require memorization of the more common ones or having to frequently refer to a massive list. Fortunately, we now have an easier method of autodetecting placeholders when creating a new ticket or updating an existing one! As soon as you begin typing, a list of placeholders will appear […]

New York Meetup, April 18th

April 13, 2012

We heart New York! We’re so excited that we will be there next Wednesday, April 18th! Come join us for drinks, apps and sparkling conversation at Jacques 1534 in SoHo. The event is for all Zendesk lovers, aficionados, customers and partners and will run from 6:00 to 9:00pm. Please come meet your hosts Adrian McDermott, […]

Advocate Spotlight

April 13, 2012

Ever wander into the office a little before 9 a.m., looking for a cup of coffee and thinking it’s going to be an easy week? You spent the weekend snowboarding or putting together your latest IKEA purchase. You are feeling rested and ready for what lies ahead… *Insert screeching car sound!* Your site is down! […]

Tip of the Week: Copying Other People on Tickets

April 12, 2012

You might have had a ticket come through where multiple people are needed to provide a complete solution for your customer. The CC option in Zendesk is an easy way to add anybody to a ticket so they’re included in the discussion! This week we explain how to add other agents, registered end-users and non-registered […]

We’ve Got a Secret! We’ve Got a Secret!

April 6, 2012

Pssst….hey there. We’’ve got a secret. Actually a few. Big ones, too. The kind of secrets that can help transform your organization and dazzle your customers. You want to know what they are? Well, good news! We are willing to tell you, but we’re going to ask you for something in return. You can either […]

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