Latest stories
Page 90
Article
4 min read
How Zendesk customers gain value with ticketing and real-time support
Instant communication is the expectation when it comes to support, and when more than 53% of…
Article
8 min read
Innovation requires everyone in the band
It would be amazing if every employee at every company was having regular eureka moments about…
Article
6 min read
Using a smart knowledge base to unlock agent potential
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
Article
11 min read
4 ways customer support agents can make a career pivot
Recently, while watching old episodes of The Office, I was reminded of the root basis of…
Article
3 min read
Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge…
Article
6 min read
Changing the narrative on careers in customer service
Customer service jobs have a reputation for being entry-level, means-to-an-end gigs that go nowhere. But in…
Article
6 min read
Take it from Zappos—holiday hiring is everything
Though it’s only September, many companies are already deep into preparation for the upcoming holiday season.…
Article
13 min read
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
Article
7 min read
Why high-HQ companies welcome back boomerang employees
Early in my career, I left a role to work for a competitor. It was my…
Article
14 min read
Take care of yourself, your team, and your customer—in that order
The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…
Article
6 min read
Proven tips for retailers to make the most of this holiday shopping season
We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy
Article
7 min read
How to keep remote employees from feeling out of sight, out of mind
It’s no secret that the workplace of today looks dramatically different than it did a decade…
Article
3 min read
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.
Article
8 min read
How to develop your customer service voice and tone: A guide
Customer service tone of voice comes down to attitude—that is, the quality or feeling in your voice expressed by the words you are using.
Article
2 min read
A new frontier: Zendesk acquires Base
When we started Base in 2009, we set out to transform work for 30 million sales professionals worldwide. We were frustrated with the state of existing Sales Force Automation (SFA) systems and how poorly they were designed.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.