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Article
4 min read

Agents need cross-channel communication

Here's why omnichannel support for agents and customers is a necessity

Article
3 min read

The consequences of bad customer service

Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.

Article
5 min read

How to elevate others at work

We all know one or two people like this at work. They walk in and—shazam—the room…

Article
4 min read

Machine translation—is it good enough for customer support?

In 1954, at the first public demonstration of a machine translation (MT) system, researchers from IBM…

Article
5 min read

Would you like a boxed water with that? Retailers reenvision the customer experience

Shopping used to mean spending hours in a crowded galleria that smelled faintly of churros and…

Article
3 min read

A customer experience definition

Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…

White Paper
1 min read

Why your business needs the Science of Sales

Sales success has traditionally been considered an art, honed by sales veterans over years of deals…

Article
5 min read

How to create raving fans with legendary customer service

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…

Article

Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

Article
11 min read

Icebreaker alternatives for people who hate icebreakers

“Today is all about getting to know each other, building relationships, and finding out even more…

Article
28 min read

31 call center metrics and KPIs to enhance the customer experience

Call center metrics can help you measure your team’s performance and boost your customer experience.

Article
6 min read

Unexpected and exceptional customer experiences, moment by moment

Back in 2007, FreshBooks CEO Mike McDerment wrote a post on his company’s blog musing about…

Article
6 min read

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Article
3 min read

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

Article
8 min read

What to expect from Millennials as managers

By 2025, 75 percent of the workforce will be Millennials. And they won’t be filling entry-level…

Article
4 min read

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

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