Because newsletters can be fun

CRM of the Month – Elevate Your Relationships with Highrise and Zendesk

March 12, 2012

This month’s featured CRM is the first in our new series and is also one of our most popular integrations—Highrise from the good folks at 37signals. Its combination of capability and affordability is why Highrise is one of the leading CRMs for small-to-medium businesses. Zendesk has long integrated with Highrise to help our customers close […]

Drop those Twilight books and pick up Zendesk for Kindle Fire

March 8, 2012

Amazon’’s Kindle Fire is taking the tablet world by storm, going from zero to 14% market share in just three short months after its release. At just $200, there’’s no sign of it slowing down. For agents looking to take Zendesk on the go with their books and Internet surfing, our recently updated Zendesk for […]

Visit Zendesk at SXSW Interactive

March 7, 2012

For this year’s tech spring break (aka SXSW Interactive), we’re sending a troop down to check out the action. One of those is our VP of Engineering and Product Adrian McDermott, who is on a panel called Discover the New Frontier of the Glocal Internet. The panel includes members from Foursquare, Spotify and Smartling, and […]

Groupon Rocks Los Angeles for Our Customer Service Hero Tour

March 6, 2012

After an electric afternoon of customer service talk at our Hero Tour, filled with lots of jumping, high-fiving, hooting and hollering, we came away with some great lessons from Groupon about serving customers in a fast-growing company. Here are a few bullets from today’s epic presentation: – Groupon helps their merchants by pushing out coupons […]

Get Your Capes On for Our Customer Service Hero Tour!

March 5, 2012

The Zendesk team is strapping on our capes and warming up our shoulders in preparation for tomorrow’s short flight to the City of Angels where we’ll kick off the first leg of our Customer Service Hero Tour. We’ve confirmed that our friends at Zappos and Groupon will be joining us somewhere over Fresno, California, where […]

Tip of the Week – Using Topic Suggestions to Increase Ticket Deflection

March 2, 2012

Providing self-service resources is one of the best ways to increase customer support efficiency. We refer to it as “ticket deflection,” because it reduces the number of tickets users submit. (Clever, isn’t it?) In this week’s tip, Anton explains how to implement a simple ticket-deflection feature within Zendesk that helps users submit forum posts from […]

Localize Your Zendesk with Help from Cloudwords and myGengo

March 1, 2012

At Zendesk, we have a growing base of international clients who support users in multiple countries and languages. Many of our customers already translate their forum and FAQ content into multiple languages for certain countries. A few months ago, we launched dynamic content to help these businesses automatically serve certain content in users’ preferred language […]

February integrations: email and IT management

February 28, 2012

This month at Zendesk, we’ve been hard at work on a variety of integrations to help you support your team and company. We strive to provide tools that help you run your customer support or internal help desk more efficiently, and this most recent batch should help you do just that. Innotas – IT project […]

Announcing the 2012 Customer Service Hero Tour!

February 22, 2012

At Zendesk, we love helping companies provide better customer service more than the Internet loves cat pictures. We built Zendesk from the ground up to bring enterprise-quality customer support solutions to companies of all sizes. Now we’re bringing cutting-edge insights to the masses through our 2012 Customer Service Hero Tour with the help of our […]

Zendesk and CRMs: the total package

February 22, 2012

Zendesk is a fantastic customer support tool, but in order to use it you first need customers. For that, many of our customers use a customer relationship management (CRM) tool, which they integrate with Zendesk

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