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Our European Tour Is Back

February 21, 2012

2015 update: You may have noticed this post is pretty old. This link will take you to a more recent list of upcoming Zendesk events in Europe and around the world. After a successful first European tour, Zendesk is going back on the road to help more companies become support superstars. This time, we’re adding […]

Our CEO Sits Down with Founderly

February 17, 2012

Ever wonder what this Zendesk thing is all about, or how we got started? Our CEO Mikkel Svane sat down with Founderly this past November to talk about his journey from idea to present day, which conveniently doubles as an in-depth company history. He then waxes poetic on Zendesk’s involvement in the early days of […]

Tip of the Week: Helpful New Features for Your Zendesk

February 14, 2012

We’ve unleashed a slew of new features in the past few months that you may not know about. So in this week’s tip, Jill’s giving us a rundown of three of her favorites: – Zendesk Activity Stream in Google Chrome – Social sharing in your knowledge base – Knowledge base topic suggestions Check out Jill’s […]

Zen Masters Webinar Series: Q&A with Author Joseph Michelli

February 8, 2012

Have you ever heard about Zappos’’ amazing customer service and wondered just how they’’re able to do it? Author, speaker and consultant Joseph Michelli went inside Zappos to harvest their know-how into juicy tidbits for his latest book, The Zappos Experience. He gave away some of Zappos’’ secrets in our latest Zen Masters of Customer […]

Infographic: Evolution of Phone Support

February 8, 2012

On a scale of 1 to 10, one being “please, anything but that” and 10 being “this is the best thing that might have ever happened to me,” how much do you like picking up the phone and calling customer service? We’d venture to say the majority of the answers would hover around the lower […]

Tip of the Week: Hiding Parts of the Web Portal from Logged-out Users

February 7, 2012

There are some portions of your support portal you want everyone to see, and others that need to remain exclusive to certain types of users. For example, the average users might want to read your frequently asked questions (FAQs), but you only want registered users to submit and view tickets. In this week’s tip, Dave […]

Infographic: The Music We Hold To

February 2, 2012

Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking version of Beethoven’s 5th, there’s something about customer support hold music that stays with us long after we’ve hung up the phone. And in some instances, that means literally having Peter Cetera and Amy Grant’s “The Next Time I […]

Get Zendesk Starter for $20 and We’ll Donate Your Purchase

January 30, 2012

After we recently hit 15,000 customers, we thought about the best way to thank both new and existing customers, while paying it forward to others as well. As a result, we’re giving away free Zendesk Starter plans to anyone who donates $20 to the UCSF Benioff Children’s Hospital. Now everyone wins! Last year, we pledged […]

APAC Training Tour 2012

January 26, 2012

Are you wondering how to optimize your Zendesk? Well if you live in the APAC region, you’re in luck: we’re embarking on an eight-city tour offering free one-day training sessions to Zendesk customers in Japan, Singapore, Australia and New Zealand! We go to great lengths to help you get up to speed through in-depth documentation, […]

15,000 Customers Just Can’t Be Wrong #Zenthanks

January 25, 2012

Today, Zendesk is happy to announce that it now has 15,000 customers. This is fantastic news after having such an amazing year. First, and foremost, let’s talk about our customers. #15,000 = Roku We are very happy to welcome Roku, the leading streaming platform for entertainment channels, as our 15,000th customer. Today, 15,000 customers use […]

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