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Introducing Our New and Improved Android App!

December 6, 2011

Accessing your help desk on mobile devices is an important part of the multichannel support strategy we champion here at Zendesk. We’re constantly building on our mobile apps as we expand our product to help ensure that you never skip a beat. You’ve given us great feedback as part of that process, and now we’re […]

Tip of the Week: Auto-assigning Tickets

December 5, 2011

Today’s tip of the week describes how to automatically route tickets to a particular agent, or agents, in your account. It also describes how tickets from one end-user or organization can be sent by default to the same agent. Why would you want to route tickets to one agent or one group of agents? Some […]

You’re Invited to Our First-Ever Karaoke-A-Thon

December 5, 2011

Join us on Wednesday, December 7, 2011 from 5 to 9 p.m. and help us raise money for the UCSF Benioff Children’s Hospital through the power of karaoke. The Lowdown: Tickets are free, and each song will cost $1. You can also force somebody to sing a song of your choosing for $3, and they […]

Nominate Us for Best Cloud Service at The Crunchies!

November 30, 2011

The Crunchies are back again, and this year we’re lobbying for votes! Each year, several tech blogs come together and throw a nice little awards ceremony for the best tech companies, voted on by their readers. Because you’re surely going to nominate your favorite companies and apps, we’re hoping that you’ll toss our name in […]

5 Ways to Prevent Customer Fallout

November 29, 2011

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers to get the word out when out when they feel a company has wronged them. In fact, a recent study by loyalty marketing company Colloquy revealed that 26 percent of those surveyed said they were far more likely to […]

Watch Our VP of Engineering Talk at CloudBeat this Thursday, December 1st!

November 28, 2011

Next Thursday, some of the biggest names in cloud software and services are getting together to talk shop at CloudBeat 2011. Among those speaking, including executives from Amazon, Google and Saleforce, is our very own VP of Engineering, Adrian McDermott. We all liked his speech at Twilio Con so much that we decided to have […]

What Should Enterprises Look for in Help Desk Software?

November 23, 2011

Enterprises face different challenges than their small- and medium-sized counterparts. With larger organizations, changing platforms is a huge undertaking that involves and disrupts more people. Help desk software is no different. Employees at all levels need access to help support a broad customer base that isn’t worried about internal issues, only whether their problem is […]

Tip Of The Week: Understanding Trigger Conditions

November 18, 2011

There are two types of conditions available in Zendesk – all conditions and any conditions – and defining these conditions can be a lot like ordering a pizza for you and a few friends, in the way that you need to decide which conditions will get you the result(s) that you want. For example, you […]

Announcing the Zen Masters of Customer Service Webinar Series

November 18, 2011

A big part of our mission here at Zendesk is to help our customers provide the most exceptional customer service possible. Everyone knows that one way we accomplish this mission is through the products that we build and support. At the same time, we also believe that education is a key component of helping companies […]

Miss Representation Screening in San Francisco, November 16th

November 15, 2011

Here at Zendesk, we’re big fans of Girls in Tech and their goal to promote the hiring and establishment of women innovators in tech. To show it, we’re joining forces to sponsor a special screening of Miss Representation, a Jennifer Siebel Newsom documentary that explores stereotypes in mainstream media and how to overcome them. The […]

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