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Get Schooled at Zendesk University

November 15, 2011

Fresh off a successful European tour chock-full of free trainings and free drinks, we had an epiphany: customers love these courses. We received rave reviews about the training sessions from customers across Europe, but sadly, we can’t visit every country. Instead, we’re launching Zendesk University, a joint venture between us and our friends at CustomWare–one […]

Six Criteria for Selecting Help Desk Software

November 14, 2011

As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud, it can be difficult to evaluate real solutions from pretenders. Finding a platform that’s reliable and addresses your needs is vital. Our guide, Saas Help Desk Software: Your 6 Requirements, identifies six key criteria to consider when evaluating potential […]

Tip of the Week: Saving Time with Mail API Commands

November 11, 2011

My, how times have changed! We’ve updated our Mail API a lot since this was posted. Here’s a link to the updated documentation. The mail API commands within Zendesk allow you, as an agent, to update a ticket in a number of ways directly from your email inbox. They’re fun, handy and, best of all, […]

Meet Us in New York City on November 15th!

November 10, 2011

Customers, friends and fans in The Big Apple: Join us on Tuesday, November 15th for drinks at the Bierhaus NYC. Todd Revolt, director of business development and our Movember team captain (feel free to donate!), will be there to ham it up and share a few drinks. This event will be a great opportunity to […]

Visit Us at Yammer On Tour, Sign Up for Our Beta

November 9, 2011

Today, Yammer’s unveiling updates to their game-changing enterprise social network at their Yammer On Tour event in San Francisco. We’ll be there demoing our updated integration that utilizes some of these new features, including the activity stream. We have a long and storied history with Yammer, which dates back to us being neighbors at 410 […]

Identify and Respond to Trends in Your Community with Forum Analytics

November 9, 2011

You monitor, answer and curate your forums into a highly potent source of customer-happiness-inducing wisdom. But is it actually working? Are you truly addressing your customers’ needs? Connecting your effort to results is vital to providing effective customer service. Thankfully, our newly released Forum Analytics helps answer these important questions through key metrics that will […]

Time to Earn Bragging Rights for Awesome Customer Service

November 4, 2011

Nominations for the Gartner and 1to1 Media CRM Excellence Awards 2012 are now open. These awards are all about highlighting world-class customer initiatives in six categories: Customer Experience Excellence Customer Service Optimization Integrated Marketing Performance Sales Effectiveness Social Engagement Customer Analytics In speaking with you, our customers, we hear some amazing stories and big plans […]

Tip of the week: Showing who’ has been cc’’d in email notifications

November 4, 2011

Have you ever wished that you could allow end-users to see who’s been CC’d on a ticket? This tip shows you how. Using a very simple chunk of Liquid markup, you can include this information in email notifications. All you have to do is add it to your notification triggers. As an example, let’s modify […]

Mayor Ed Lee, Central-Market Safety and Hamburgers

November 3, 2011

What do these three things have in common? The grand opening of Pearl’s Deluxe Hamburgers! Yesterday, we visited the grand opening ceremony across the street from our office at Sixth and Market Streets in San Francisco. Mayor Ed Lee, a huge proponent of revitalizing the Central Market area, came out for the affair and announced […]

Zendesk Gets Its Moustache On To Fight Prostate Cancer

November 2, 2011

Todd Revolt, our intrepid Director of Business Development, has kicked off an awesome new Zendesk initiative corralling twenty male Zendesk employees (known as “mo bros”) from around the world to take part in the Movember “grow a moustache” charity for the month of November. Each November, thousands of men around the world grow a moustache […]

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