Latest stories
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Article
16 min read
Episode 24: Tasha Eurich on self-awareness
Organizational psychologist Dr. Tasha Eurich wants you to get serious about self-awareness. No, she doesn’t want…
Article
5 min read
Why staffing can make or break your omnichannel strategy
A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels
Article
8 min read
The thrifting trend is making garage sales kinda cool again
There are only a couple things that will get my father to stand in line alongside…
Article
4 min read
Turn messaging hype into reality with conversation extensions
Conversation Extensions give you a powerful new toolkit to create custom interactive experiences that sit on top of the chat window and work across all messaging channels.
Article
4 min read
4 industry leaders on how they use the Knowledge Capture app
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app
Article
4 min read
SEO and customer service: The benefits of aligning efforts
Did you get here after googling a search term? Your customers find you this way, too.
Article
2 min read
Customer Spotlight: Kontakt.io
Founded in 2013, Kontakt.io is a leading global provider of bluetooth proximity technologies. Kontakt is dedicated…
Article
3 min read
What if language wasn’t a barrier for customer support?
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
Article
3 min read
Raising the bar as a customer support leader
There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them
Article
4 min read
Not your grandpa’s sales pitch: 3 outdated sales techniques to put to bed
Clients of today have different expectations and needs than the ones you learned about in college. Replace your old techniques with these new and improved strategies so you can win more sales now.
Article
3 min read
What we're learning from Answer Bot®
At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot
Article
4 min read
Time to tackle your ticket backlog
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.
Article
6 min read
What it’s like on the front lines of support
Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.
Article
3 min read
Ibotta scales training hurdles with Zendesk and Lessonly
Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and…
Video
Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
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