This past September, a gaggle of our employees visited TechCrunch Disrupt and were wowed by some awesome startups. Among them was CardFlick, a platform that allows you to share online business cards via iPhone. It’s a deceptively fun and useful app that modernizes the age-old business card-exchange process with a user experience that mimics flicking […]
This tip is a little dated. Read this article for more up-to-date information about managing multiple feedback tabs. You probably already know about our feedback tab. Its one of the simplest ways to allow your customers to create tickets, search forums and start chatting with your agents without having to leave your site, saving time […]
The hits keep coming for our European branch, which recently took home a Best in Cloud award in the Software as a Service Private Cloud category from German magazine COMPUTERWOCHE at their annual Best in Cloud awards. Zendesk competed alongside Pervasive, Brainloop AG, Materna GmbH, and Wasserman AG before taking this years crown. Were […]
Customer input is a vital piece of the software development puzzle. But managing feature requests, bug reports and other suggestions alongside scheduled updates can be difficult. We initially integrated with JIRA to help close this gap in 2009. Now we’ve beefed up our integration to make the experience seamless, allowing agents and developers to volley […]
Fresh off our successful Zendesk Voice launch, were keeping the momentum going all the way across the pond to the UK with our first public beta in Europe. Thats right, our UK friends and customers can now receive and record phone calls, and even set up a phone number, directly in Zendesk! Theyll join the […]
Mikkel Svane, CEO of Zendesk, (left) with Mark Laret, CEO of UCSF Medical Center (right) Yesterday, as we sat here toiling away on our quest to build the best damn Danish-founded help desk available, we had a surprise visit from Mark Laret, CEO of the University of California, San Francisco (UCSF) Medical Center. Putting aside […]
One common step in ticket workflows is escalation of issues from agent to agent, or team to team. This can be a necessity when your various agents have different skill sets, language competencies or regional responsibilities. Zendesk, of course, has a solution for this. We have more than one, in fact. Obviously, the simplest option […]
Over the past four years, our product, company and customer base have grown tremendously. Were extremely proud and continually strive to offer our customers the best service possible by minimizing downtime and maximizing privacy and security. Part of growing up also means doing the boring (but important) stuff, like updating our Terms of Service (ToS) […]
A few weeks ago, Adrian McDermott, our VP of Engineering, unleashed Zendesk Voice on an unsuspecting Twilio Conference audience. Thankfully, Alexis Finch (@agentfin) of Graphite Mind was there to visually capture the beauty of Adrian’s diction. For those who don’t know, Zendesk Voice is a way to set up a call center in minutes, or […]
Customers, friends and fans in Singapore: Join us on Tuesday, 25 October for drinks at the Paulaner Bräuhaus Singapore. The infamous Michael Hansen, General Manager of our Asia-Pacific territories (and an all-around great guy to have a chat and a drink with), will be on hand to meet each and every one of you. This […]
