Because newsletters can be fun

Flicking Shirts (and Cards) with CardFlick

November 1, 2011

This past September, a gaggle of our employees visited TechCrunch Disrupt and were wowed by some awesome startups. Among them was CardFlick, a platform that allows you to share online business cards via iPhone. It’s a deceptively fun and useful app that modernizes the age-old business card-exchange process with a user experience that mimics flicking […]

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites

October 31, 2011

This tip is a little dated. Read this article for more up-to-date information about managing multiple feedback tabs. You probably already know about our feedback tab. It’s one of the simplest ways to allow your customers to create tickets, search forums and start chatting with your agents without having to leave your site, saving time […]

Simply the Best (in Cloud) – Zendesk Wins German “Best in Cloud” Award

October 27, 2011

The hits keep coming for our European branch, which recently took home a Best in Cloud award in the “Software as a Service – Private Cloud” category from German magazine COMPUTERWOCHE at their annual Best in Cloud awards. Zendesk competed alongside Pervasive, Brainloop AG, Materna GmbH, and Wasserman AG before taking this year’s crown. We’re […]

JIRA and Zendesk Integration Gets More Power, More Collaboration

October 26, 2011

Customer input is a vital piece of the software development puzzle. But managing feature requests, bug reports and other suggestions alongside scheduled updates can be difficult. We initially integrated with JIRA to help close this gap in 2009. Now we’ve beefed up our integration to make the experience seamless, allowing agents and developers to volley […]

Zendesk Voice Jet Skis Across the Pond, Launches UK Beta

October 26, 2011

Fresh off our successful Zendesk Voice launch, we’re keeping the momentum going all the way across the pond to the UK with our first public beta in Europe. That’s right, our UK friends and customers can now receive and record phone calls, and even set up a phone number, directly in Zendesk! They’ll join the […]

Mark Laret, CEO of UCSF Medical Center, Stops by Our Humble Offices

October 25, 2011

Mikkel Svane, CEO of Zendesk, (left) with Mark Laret, CEO of UCSF Medical Center (right) Yesterday, as we sat here toiling away on our quest to build the best damn Danish-founded help desk available, we had a surprise visit from Mark Laret, CEO of the University of California, San Francisco (UCSF) Medical Center. Putting aside […]

Tip of the Week: Escalating Tickets

October 21, 2011

One common step in ticket workflows is escalation of issues from agent to agent, or team to team. This can be a necessity when your various agents have different skill sets, language competencies or regional responsibilities. Zendesk, of course, has a solution for this. We have more than one, in fact. Obviously, the simplest option […]

Terms of Service Update: A Part of Growing Up

October 21, 2011

Over the past four years, our product, company and customer base have grown tremendously. We’re extremely proud and continually strive to offer our customers the best service possible by minimizing downtime and maximizing privacy and security. Part of growing up also means doing the boring (but important) stuff, like updating our Terms of Service (ToS) […]

“Rainbows and Unicorns…Your Phone Rings”

October 20, 2011

A few weeks ago, Adrian McDermott, our VP of Engineering, unleashed Zendesk Voice on an unsuspecting Twilio Conference audience. Thankfully, Alexis Finch (@agentfin) of Graphite Mind was there to visually capture the beauty of Adrian’s diction. For those who don’t know, Zendesk Voice is a way to set up a call center in minutes, or […]

Meet Us in Singapore on October 25th!

October 18, 2011

Customers, friends and fans in Singapore: Join us on Tuesday, 25 October for drinks at the Paulaner Bräuhaus Singapore. The infamous Michael Hansen, General Manager of our Asia-Pacific territories (and an all-around great guy to have a chat and a drink with), will be on hand to meet each and every one of you. This […]

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