Because newsletters can be fun

Infographic: Fun Facts About San Francisco’s Tenderloin District

October 18, 2011

It’s been a couple of months since we’ve settled into our new (and dare we say fabulous space) here in the city’s Tenderloin district. Located at the corner of 6th and Market streets, we’re really in the heart of it all; adjacent to the Donut World, diagonal from Show Dogs, across from the Crazy Horse […]

Be Nice and They’ll Return: Tips for Turning Daily Deal Customers into Regulars

October 17, 2011

From American Apparel to your neighborhood coffee shop, businesses of all sizes are turning to daily deal sites like Groupon, Bloomspot and Scoutmob to bring new customers in the door. According to a Rice University study in June 2011, these sites appear to be doing their job, with first-time customers comprising nearly 80% of redeemers. […]

Tip of the Week: Using business hours in your triggers and notifications

October 14, 2011

To help manage your workload, Zendesk allows you to set business hours for your help desk. This can be done by an administrator in Settings > Account > Localization > Business Hours . In this week’s tip, we explore some of the ways that business hours can be used in your triggers to control workflow […]

Our Free Training Tour Kicks off in Europe on October 24th

October 12, 2011

Are you wondering how to optimize (and awesome-ize) your Zendesk help desk to improve customer support? Do you also live in Europe? Well look no further. Starting October 24th, we’re embarking on a 15-city tour across Europe offering free one-day training sessions to Zendesk customers that would normally cost $1,000US! We’ve convinced our beloved partners […]

Australian Entrepreneurs: Meet Us in Sydney, AU on Thursday, October 20th, 2011

October 10, 2011

Fresh on the heels of our last meetup in Melbourne, we’re venturing to Sydney to meet more of Australia’s hungriest entrepreneurs. This time, we’ll be at Interactive Accounting’s third entrepreneurship meetup cover “online metrics” featuring food, wine and beer. Our very own Michael Folmer Hansen will discuss the ins and outs of our metrics process, alongside […]

Tip of the Week: Three Tricks for Better Searching

October 7, 2011

1. Using Field Names You can use field names in your Zendesk to find tickets that meet specific criteria, or narrow your searches. For example, if a MondoCam agent wanted to find a ticket, and knew it was a question about a camera, she could just search for the word “camera,” but the results would […]

Silicon Beach Melbourne October Meetup – Wins the $200

October 6, 2011

Michael Cameron, founder, accepting the grand prize. More than 170 blokes and sheilas turned out for the October edition of Silicon Beach Melbourne’s monthly entrepreneurship meetup. Several teams gave one-minute pitches in hopes of winning the $200 prize sponsored by Zendesk, but it was that took home the top honor. One can only […]

Open House Preparty Shenanigans

October 5, 2011

Last week, we opened our doors to our customers and friends, and probably a few crashers, to celebrate our shiny new office at 989 Market St. We snapped a few photos of the setup, but had a real photographer cover the actual event. Her forthcoming pictures will surely trump these, but for now, enjoy a […]

Got Amazing Customer Service? Prove It.

October 5, 2011

Opaqueness is plaguing the customer service industry, endangering the world’s most precious commodity: happiness. To combat this alarming trend and bring transparency to the masses, a few visionary companies, such as 37signals, Shopify and Mailchimp, recently created customer support-review pages that display users’ ratings of customer support separate from product reviews. It’s a brilliant move […]

Infographic: The Level of Support Customers Expect From Online Retailers

October 4, 2011

Given the fact that online spending has jumped from $29.7 billion in 2007 to a whopping $38 billion in 2011, it’s clear that customers are embracing the online shopping experience faster than ever before (with no signs of that embracement waning…possibly ever). With that growth comes a steady stream of customer support requests, issues, and […]

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