Because newsletters can be fun

Personal Data Protection: EU and Swiss Safe Harbor Certified

October 3, 2011

At Zendesk, we feel strongly about your data-ownership rights and give you complete access to view, edit or delete personal information at will. We know that nothing keeps you awake at night like data-security worries, which is why your information is private by default. As part of our European expansion, we are now certified by TRUSTe […]

Zendesk at the Twilio Conference

September 30, 2011

Last week, Twilio hosted its first-ever user conference in San Francisco. Our team, along with several hundred talented developers, had the chance to geek out on the latest happenings with the Twilio API, view exciting new Twilio-based products, and meet the Twilio team. We then gave a quick demo of our recently launched Zendesk Voice […]

Tip of the Week: Forum Ticket Deflection

September 30, 2011

Sometimes it can feel like you’re answering the same questions over and over. One antidote to this frequent problem is to provide your customers with forum articles. For instance, forums are a great way to help your customers find the answers they seek on their own. But forums can also serve another function: ticket deflection. […]

Meet Us in Melbourne for Silicon Beach Drinks on 6 October, 2011

September 28, 2011

Calling Australia’s best, brightest and most drop-bear-resistant entrepreneurs: Zendesk is hosting next month’s Melbourne Silicon Beach Drinks night and we’d like you to join us! We’re providing drinks and pizzas, so all you need is your glowing smile and infectious charm (and clothes). Michael Hansen, vice president and managing director of APAC, will be on […]

Tip of the Week: Automatic Ticket Tagging

September 23, 2011

Tags are one of the most powerful tools in Zendesk. With them you can load your tickets with additional data and then create custom workflows using that data. This week we thought that we’d look at the automatic tags feature. In your ticket settings (Settings > Tickets) there’s an option to automatically add tags to […]

Meet Us in New Orleans on Friday, Sept. 30th

September 23, 2011

Ruby enthusiasts! We’re going to be in New Orleans for RubyConf 2011 and would like to invite you to a meetup we’ll be hosting on Friday, Sept. 30th. Join us for beers, food, Hurricanes, and whatever else tickles your fancy at the Crescent City Brewhouse. The meetup will run from 7 p.m. to 10 p.m. […]

Tip of the Week: Making CSS Customizations to a Single Page

September 16, 2011

As described in the Zendesk CSS Cookbook, you can pretty easily change the look of your help desk using simple CSS code contained in a CSS widget. The recipes we provided in the Cookbook apply changes to page elements across the entire help desk. For example, changing the sidebar background color and font settings (Customizing […]

Meet Us in Manila!

September 15, 2011

Zendesk is finally coming to Manila! Come join us for drinks and snacks Wednesday, September 21st at The Distillery, Fort Bonifacio Global City. Zendesk employees Nick Franklin and Ingmar Zahorsky will be hosting the event for all Zendesk lovers, aficionados, customers and partners. You’ll have the chance to meet some of the Zendesk team and […]

Build Up Your Call Center Today

September 14, 2011

Setting up your call center within Zendesk is quick, easy, and affordable. All of your phone conversations and voicemails are immediately recorded onto a new Zendesk ticket, ensuring nothing falls through the cracks.

Phone Support That Actually Rocks!

September 12, 2011

While more and more organizations are turning to social media and other online channels to enhance their customer support, it seems that no matter how sophisticated the technology gets, there’s still no substitute for picking up the phone. In fact, almost 80 percent of customers across industries still prefer to call for support when they […]

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace