Strike up a conversation

Live chat provides a fast and responsive way to connect with customers in real time

Make yourself available

Chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their browsing flow.
This is their moment

Anticipate customer questions and offer help when—and where—they need it most.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Live chat lets agents help more customers in less time, which means happier customers more of the time.

Proactive engagement

Reach out in real time

Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.

Powerful metrics

It all adds up

Analytics plays an important role in live chat. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

Cross-platform

Wherever they go, there you are

Manage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are — on laptops, on mobile, or even in your app.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”

— Jorge Vernetta, Global Operations Manager at foodpanda

Multichannel

Take things as they come

Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

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