Strike up a conversation
Reach your customers, instantly via web, mobile, and messaging
Make yourself available
Chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
This is their moment
Anticipate customer questions and offer help when—and where—they need it most.
Less wait, more happy
Chat and messaging let agents help more customers in less time, which means happier customers more of the time.
Reach out in real time
Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.
It all adds up
Analytics plays an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.
“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”
Wherever you go, there they are
Chat and Message allow your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build the best customer experience on the channels that your customers actually prefer.
Take things as they come
Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.