Have a chat, close a sale
According to Forrester, live chat can increase your website conversion rate by 29%.
Give customers spend confidence
Customers spend more money after you chat with them. After all, 83% of all online shoppers need support to make a purchase. Instead of leaving them to fend for themselves, step in to offer help and close the deal.
Add a personal touch
In a physical store, a salesperson uses all the tools available to them to make a sale, including information about the customer, the types of products they are looking for, and their own sales experience. Live chat lets salespeople build customer loyalty by doing what they do best—online.