Home
Chat
Live chat for sales

Have a chat, close a sale

According to Forrester, live chat can increase your website conversion rate by 29%.

Give customers spend confidence

Customers spend more money after you chat with them. After all, 83% of all online shoppers need support to make a purchase. Instead of leaving them to fend for themselves, step in to offer help and close the deal.

Rescue abandoned shopping carts

Customers are three times more likely to make a purchase when you reach out with a chat. With Zendesk Chat, you can send targeted messages to customers stuck on the checkout page to help complete their purchase.

Have a chat, close a sale

Track conversions over chat

Conversion tracking lets you measure the positive impact of chat on sales—whether it’s making a purchase, or signing up for your product. With this data, you can optimize your website conversion funnel and reward high performing agents. Learn more.

Add a personal touch

In a physical store, a salesperson uses all the tools available to them to make a sale, including information about the customer, the types of products they are looking for, and their own sales experience. Live chat lets salespeople build customer loyalty by doing what they do best—online.

Learn more about Conversion Tracking

By adding live chat to their online store as an additional channel, Spartan Race saw a 27% increase in retail sales and a 97% customer satisfaction rating for live chat contacts. "A growing number of our customers prefer to use chat to get an immediate response to simple questions.”

Aja Varney

Customer Service Director at Spartan Race

See how it works

Join us for a live product demo

We’ll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo