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Content Cues

Content Cues

Use actionable, AI-powered insights to help you build a more accessible and impactful knowledge base.

Make it work

Content Cues helps keep your knowledge base agile and relevant by understanding what works and what doesn’t. Reduce noise and streamline workflows by archiving or improving content that isn’t performing well or items that have been sitting in draft mode for too long. Content Cues will also flag your top performing content—so that you can stay on top of it.

Content Cues

Fill the gaps

Content Cues uses our global, deep-learning model to understand the trends from your incoming support tickets, and then groups them into topics that matter most to your customers. Content managers can easily understand customer support trends and identify actions they can take to address those issues.

Take a cue from AI

Content Cues integrates with Team Publishing, giving content teams an added AI boost. Content Cues will automatically populate new articles with the best agent response, as well as a title suggestion and keyword tags for improved discoverability. From there, a content manager can go about their regular workflows—either building it out themselves or assigning it out to a subject matter expert for review.

My team has been working to offer more automated support to our customers. Content Cues is helping guide our online article creation because we now have a better sense of how many users are writing in about specific topics. Subjects most important to our customers are more confidently addressed first now.

Anne Cnockaert, Customer Care

Expedia

More Resources

  • AI in action

    Learn how artificial intelligence can benefit both customers and agents, and how some of your peers are already reaping the benefits.

    Learn more >
  • Empower your team

    Develop your agents as subject matter experts to create better content and keep your knowledge base fresh.

    Learn more >
  • Self-service tips from Freshly

    Learn how Freshly aligned their knowledge base content with the way customers search for and ask questions.

    Learn more >
  • Get started with Content Cues

    Get started easily and discover opportunities and tasks that will improve your knowledge base health.

    Learn more >

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