Use actionable, AI-powered insights to help you build a more accessible and impactful knowledge base.
Take a cue from AI
Content Cues integrates with Team Publishing, giving content teams an added AI boost. Content Cues will automatically populate new articles with the best agent response, as well as a title suggestion and keyword tags for improved discoverability. From there, a content manager can go about their regular workflows—either building it out themselves or assigning it out to a subject matter expert for review.
My team has been working to offer more automated support to our customers. Content Cues is helping guide our online article creation because we now have a better sense of how many users are writing in about specific topics. Subjects most important to our customers are more confidently addressed first now.
Anne Cnockaert, Customer Care
AI in action
Learn how artificial intelligence can benefit both customers and agents, and how some of your peers are already reaping the benefits.Learn more >
Empower your team
Develop your agents as subject matter experts to create better content and keep your knowledge base fresh.Learn more >
Self-service tips from Freshly
Learn how Freshly aligned their knowledge base content with the way customers search for and ask questions.Learn more >
Get started with Content Cues
Get started easily and discover opportunities and tasks that will improve your knowledge base health.Learn more >