Self-service Success: the Business Portal
What is a business portal?
A business portal or corporate portal is a digital gateway on a website or application that gives customers access to their accounts, files, or information that is restricted to that specific customer. Built using enterprise portal software, a business portal gives customers the ability to independently access their accounts without having to directly contact the company.
Customizable for customers and simple to manage, Zendesk Help Center is a knowledge base, community, and business portal—all in one.
A different approach
Did you know?
- Empowered customers. Rather than relying on the company to respond to a question, a business portal empowers customers log in and find what they need the moment they need it.
- More time for difficult problems. In the long run, business portals save companies the time and resources they otherwise would have been forced to spend helping customers solve simple issues. As a result, customer service agents have more time to spend dealing with complex issues or providing support to VIP customers.
- Better features. Business portals offer features that email and other channels just aren’t capable of, including larger file limits, integration with knowledge bases and other self-service options, and more.
Time for a solution
How Zendesk helps
Zendesk gives companies to provide all of their customers with a business portal, providing them with a self-service gateway to all of their interactions with the company. Everything from a history of closed tickets, status of open tickets, knowledge base articles subscribed to, account information, and more, all readily available within in Zendesk Help Center. Customizable for customers and simple to manage, Help Center is a knowledge base, community, and business portal—all in one.Build a portal to the self-service dimension
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A business portal is a vital component of any great self-service strategy. Learn more about how to help your customers help themselves.