Power self-service with a Guide help center
Zendesk Guide help center makes it easy to reduce support requests and deliver seamless self-service experiences.
Most customers would rather help themselves than have to contact an agent to find an answer. Guide lets you create an online destination with all the answers, tailored to your customers. And Guide is fully customizable, so it’s always on brand and looks good on any device.
Keep the channels open
Sometimes self-service is not enough. Help customers contact you by including a web form for requests on your help center. Suggest intelligent help center answers straight in the web form before a request is sent to deflect tickets or collect helpful context for agents to better serve customers.
“It’s key that we made our help center a simple experience. One that is responsive. One that works on mobile, and that is easy to digest.”
Community Support Lead at Swiftkey
See how Zendesk customers have branded and styled their help centers for easy self-service.Learn more >
CREATE A KNOWLEDGE BASE
Follow these steps to get up and running with a knowledge base.Learn more >
Provide a dedicated portal for customers to log in and manage their support requests.Learn more >
BUILD A COMMUNITY
Foster conversations between customers and strengthen their connection with your brand.Learn more >