Power self-service with a Guide help center

Zendesk Guide help center makes it easy to reduce support requests and deliver seamless self-service experiences.

Effortless self-service

Most customers would rather help themselves than have to contact an agent to find an answer. Guide lets you create an online destination with all the answers, tailored to your customers. And Guide is fully customizable, so it’s always on brand and looks good on any device.

Beautiful and responsive

Easily customize your Guide help center to reflect your company’s brand. Start with our pre-designed layouts or take full control with powerful customization tools including HTML, CSS, JavaScript, and a theming framework. Plus, our themes are mobile friendly out of the box, so your help center looks perfect on any device from mobile to PC.

Go global

Offer self-service and help customers in their own language. The Guide help center supports over 40+ languages. Organize your Guide knowledge base in the languages you need and publish your multilingual help center with a click.

Available wherever, whenever

No matter where your customers are when they have a question, they can find what they need. Empower customers to discover help center content on your website, on your mobile app, or on a standalone device with Zendesk Embeddables.

Keep the channels open

Sometimes self-service is not enough. Help customers contact you by including a web form for requests on your help center. Suggest intelligent help center answers straight in the web form before a request is sent to deflect tickets or collect helpful context for agents to better serve customers.

“It’s key that we made our help center a simple experience. One that is responsive. One that works on mobile, and that is easy to digest.”

Josh Greenwald

Community Support Lead at Swiftkey

More Resources

  • GET INSPIRED

    See how Zendesk customers have branded and styled their help centers for easy self-service.

    Learn more >
  • CREATE A KNOWLEDGE BASE

    Follow these steps to get up and running with a knowledge base.

    Learn more >
  • CUSTOMER PORTAL

    Provide a dedicated portal for customers to log in and manage their support requests.

    Learn more >
  • BUILD A COMMUNITY

    Foster conversations between customers and strengthen their connection with your brand.

    Learn more >

Ready to give it a try? Start with a free trial