Podcast | Conversations with Zendesk
Hear expert takes on the latest CX news and current market trends.
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
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How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Democratizing creativity through AI with The New Yorker's Matthew Hutson
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
The role of AI in self-service and knowledge management
The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.