Start the conversation
Talk it out directly with customers and provide personalized solutions to complex issues.
Integrated voice software
Talk it out
Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster.
Two ways to play
Whether you’re spinning up a voice channel for the first time or you already have a solution in place, it’s easy to get started with Zendesk Talk.
Speak their language
Zendesk Talk is built into the Support Suite, which gives agents access to full customer context—and allows them to handle voice in the same workspace as other channels.
Implement and adapt with ease
Take the fast lane
Zendesk Talk is a cloud-based telephony solution, which means you can get up and running in days—not weeks or months—with the flexibility to adapt as your business changes.
“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”
Katie RogersRead the story
50% reduction in abandonment rate
80% of calls answered in 60 seconds or less
Pre-built apps and integrations
Make it your own
Connect your preferred tools and services—including your own call center provider—using our CTI toolkit available with Talk Partner Edition and productivity apps.
Lead with data
Fact, not fiction
Measure and improve your phone support operations with real-time analytics and reporting. With omnichannel reporting in Explore, you can see where voice stands with your customers in comparison to other channels.
“Zendesk Talk allows us to have vision all the time, anytime, into our phone support data.”
Vanessa HoldenRead the story