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Browser based call center

Browser based call center

You don’t use an “email machine” to read and write emails; you just use your browser. So why not do the same with phone calls?

Throw your phone in the trash

Not really. But with Zendesk Talk taking or making calls happens in your Zendesk browser. No switching back and forth between programs or equipment. Now agents can do everything— browse customer history, read knowledge base articles, and take and make calls—in a single location. How? Magic*. *Zendesk includes no actual magic

Quick support, satisfied customers

Automatic ticket creation, full customer history, and call recording let agents focus on resolving issues and moving onto the next customer.

Browser based call center

Personalized support

Zendesk user profiles give phone support agents information about customers such as open tickets, purchase history, and more.

Reduce wait times

Encourage customers to utilize self-service options or move the conversation to other channels when your team gets busy.

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >
  • GETTING STARTED WITH ZENDESK TALK

    A free e-book to get started in minutes

    Learn more >

I'm ready for better phone support

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