Browser based call center
You don’t use an “email machine” to read and write emails; you just use your browser. So why not do the same with phone calls?
Throw your phone in the trash
Not really. But with Zendesk Talk taking or making calls happens in your Zendesk browser. No switching back and forth between programs or equipment. Now agents can do everything— browse customer history, read knowledge base articles, and take and make calls—in a single location. How? Magic*. *Zendesk includes no actual magic
Quick support, satisfied customers
Automatic ticket creation, full customer history, and call recording let agents focus on resolving issues and moving onto the next customer.
Personalized support
Zendesk user profiles give phone support agents information about customers such as open tickets, purchase history, and more.
Reduce wait times
Encourage customers to utilize self-service options or move the conversation to other channels when your team gets busy.
More Resources
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Phone support 101
Five training tips for new agents
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GETTING STARTED WITH ZENDESK TALK
A free e-book to get started in minutes
Learn more >