You don’t greet your friends the same way you do your in-laws or your boss, right? The same holds true for your customers.
How you greet your customers matters
Zendesk Talk lets you create customized recordings for customers, adding a personal touch to the phone support experience. Greet customers with branded or localized messages that are appropriate to the support issues, department, or location.
Next level voicemail
Customers can leave voicemails that automatically create tickets and optional transcripts.
Direct calls to the right agent groups in Zendesk Support, ensuring customers always connect with the right agent.