Call center VoIP software
What is call center VoIP software?
Traditionally, call center phone systems have relied upon analog systems which were wired into a central switch. Voice over Internet Protocol (VoIP), on the other hand, is a way to make a phone call over the internet -- think Skype or FaceTime. The flexibility and speed the internet allows gives distinct advantages to Contact Centers over the old-fashioned analog phone system. Software solutions like Zendesk Talk are allowing person-to-person customer service conversations take place with far greater ease and accessibility.
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In addition to ACD (automatic call distribution), make sure your VoIP solution streamlines your call management with functionalities like IVR (interactive voice response), a computer switchboard that directs calls based on the user's voice or touchpad responses. You'll also want real-time analytics that tell you what's working and what's not so you can make sure your call center is always doing its best to help your customers.Make every customer interaction count
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Providing support over the phone is a skill all on it’s own. Learn how to do call center VoIP software well.