Talk Partner Edition

Talk Partner Edition

Integrate an existing call center solution with Zendesk Support using Talk Partner Edition and Zendesk’s CTI toolkit

Telephony + ticketing = all in one support

Boost agent productivity
Allow agents to take calls from a single support platform with time-saving tools like automatic ticket creation & CTI screen pop

Gain visibility into support operations
Centralize reporting across all your support channels with call data in ticket fields

Provide consistent, personal support
Surface the caller’s previous service interactions across all channels

Just plug it in

Get started right away with 40+ out-of-the-the-box telephony apps that plug directly into the Zendesk ticketing system.

Check them out

Make it your own

Get under the hood with Zendesk’s powerful CTI Toolkit -- JSON based REST APIs -- to customize your own call center

Read our Guide

Integrating Talkdesk with Zendesk has empowered our agents by giving them the tools and information they need to deliver a truly personalized experience to every customer and in turn create brand loyalty. With this integration we have the ability to use Talkdesk's agent extensions so that customers can easily connect with their personal Edmunds Car Shopping Advisor - all while still using Zendesk as our support ticket system.

Justin Smith


More Resources

Check out our Premier Partners

  • Talkdesk

    Browser-based call center software

    Learn more
  • Five9

    Advanced cloud contact center software

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  • 8X8

    Integrated unified communications solutions

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  • 40+ APPS

    Visit our Marketplace for more

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Ready for better phone support?