A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Voice.

Learn more about our setup and customization features.

Keep in touch

Having the right tools is the key to keeping phone support running smoothly. Zendesk Voice offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change.

    Zendesk supports real-time decisions with real-time call data. Interactive dashboards crunch team data down to a granular level, including wait time, hold time, and abandoned calls, so managers can adapt in-the-moment to fluctuations in call volume.


    With group routing and Interactive Voice Response, buzzing phone lines won’t get tied up with misrouted calls.


    Call recordings make it easy to reference previous calls for troubleshooting and QA. Managers can see agent status and activity and adjust agent availability accordingly.


    With Insights, track and measure the performance of phone support operations and understand how phone support fits into a multi-channel support strategy.

Learn more about reporting and analytics with Zendesk Voice.

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“As Zendesk users, Voice was a no brainer for us. With a few clicks, we immediately had phone support that fits right in with our current workflow for all our support channels.”

Juan Dulanto, COO, Washio

Talk is cheap


Get started with phone support

per agent
per month
Pay only for usage*
Limited to one phone number
  • Inbound & outbound calls
  • Custom greetings
  • Automatic ticket creation
  • Call recording & voicemail transcription


Deliver phone support as a team

per agent
per month
Billed annually or
$14 month to month
Usage sold separately*

    Lite, plus...

  • Multiple phone numbers
  • Warm transfer
  • Group routing
  • Business hours
  • Agent availability controls



Improve phone support performance

per agent
per month
Billed annually or
$39 month to month
Usage sold separately*

    Basic, plus...

  • IVR phone trees
  • Agent performance monitoring
  • Real-time analytics
  • Insights reporting
  • Multiple schedules and more...

*Usage pricing

Customers on Zendesk Starter and Essential plans are limited to one phone number. Customers on Essential do not have access to group routing or IVR. Other feature availability depends upon Zendesk plan type. See Zendesk pricing page for more details.

Compare voice features

Feature List

Lite Voice

Basic Voice

Advanced Voice

Toll free & local phone numbers* sold separately
sold separately sold separately
Inbound & Outbound minutes sold separately sold separately sold separately
Call Management
Answer in browser
Forward to phone
Warm transfer
Queue management
Pre-recorded & customized greetings
Queue size & wait time
Business hours
Schedules (multiple business hours)*
Agent efficiency
Inbound Caller ID
Automatic ticket creation
Click-to-call from a ticket
Call wrap-up time limits
Advanced Routing
Group routing**
IVR (phone trees)**
Monitoring & Reporting
Call recording
Voicemail transcription
Call history reports
Real-time queue dashboards
Agent activity dashboards
Agent availability controls
Custom Insights reporting*
Enhanced Reliability
Twilio infrastructure

  • How does the Zendesk Voice Trial work?


    Your Zendesk Voice trial starts on the Advanced Plan. During the trial, you’ll have a free phone number for 30 days and $1 of call credit, which will cover about 60 minutes of calls. No credit card is required, so you can try out Zendesk Voice with no strings attached.

  • What happens at the end of my Zendesk Voice trial?


    If you are a Zendesk customer and would like to continue using Zendesk Voice beyond the free trial, you will need to add Voice to your Zendesk subscription. If you are not yet a Zendesk customer, you will need to purchase a Zendesk plan before continuing to use Zendesk Voice.


  • How much does Zendesk Voice cost?


    We have three Zendesk Voice plans: Lite (pay only for usage), Basic ($9/agent/month, billed annually) & Advanced Voice ($29/agent/month, billed annually). Phone numbers start at $1/month, depending upon the country. Usage includes minutes and phone numbers. Per minute rates start at $0.016 and vary depending upon country location and whether agents make calls through the browser or an external phone. Learn More
    Discount rates are available for minutes purchased in bulk. Contact us for more information.

  • Are there any additional contracts or fees?


    Nope - there are no contracts or additional fees for Zendesk Voice. You pay month-to-month and can start and stop at any time (but note that Zendesk does not offer refunds - see our Terms of Service for full details).

  • Do I need to buy a Voice seat for every agent on my Zendesk account?


    No, you don't need to purchase a Zendesk Voice seat for every agent on your Zendesk account. You may choose which agents on your Zendesk will use Zendesk Voice.


  • Can I use an existing phone number?


    If you have a US, UK or AUS-based number, you may be able to use that number for your Zendesk Voice line (porting may take a couple weeks). Or, forward calls to your new Zendesk Voice number. Learn More

  • What countries does Zendesk Voice support?


    Zendesk Voice supports inbound calls to more than 40 countries, including United States, Austria, Belgium, Canada Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden and United Kingdom.

  • More questions?


    Our Help Center is open 24/7