Because newsletters can be fun

Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay

September 12, 2011

No one relishes the thought of having to phone up a support agent to have their issue resolved. The long hold times, the endless maze of menu options, and the dread of getting transferred to a dizzying stream of agents and having to retell your story every single time. Ugh. But guess what? Companies don’t […]

Meet Us During TechCrunch Disrupt, Sept. 14th

September 8, 2011

Hey Zendesk fans! Come hang out with us during TechCrunch Disrupt. We are hosting a happy hour for all of our fabulous Zendesk fans, partners, and customers who are attending TechCrunch Disrupt, where Zendesk by the way, is the official help desk. We’ll be hanging at Mars Bar, located a scant block away from the […]

Handy Guide to a Bunch of Our Awesome Integrations

September 2, 2011

Your help desk should not be isolated from other parts of your business – this is true whether you’re talking about an actual desk in your office, or if your help desk is in the cloud. Just as it’s not a good idea to have a sales team that never uses your product, your help […]

Join us in Canberra for CloudCamp

August 31, 2011

CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment. […]

We Pledge to Raise $1M for the UCSF Benioff Children’s Hospital

August 31, 2011

Zendesk moved to San Francisco just under two years ago. It is one of the best decisions we’ve made in our four-year history. The move to San Francisco has allowed us to grow our product and our exceptionally talented team at a very rapid pace, here, and around the globe. Recently, we’ve expanded our offices […]

Zendesk Expands. San Francisco Mayor Takes Note

August 31, 2011

This past week, Zendesk achieved a significant milestone: we expanded to more than 100 employees worldwide and moved into brand new offices in San Francisco. But despite the growth, we’ve not gone all corporate. There’s still plenty of Zendesk customer love coming for for all who visit. The only major difference between then and now […]

Our Salesforce Integration Is Slick… and Getting Even Slicker

August 31, 2011

With Dreamforce kicking off down the street from us this week, we’re hearing a lot of conversations going on about how best to manage your customer relationships. The techniques are simple, of course – listen, treat everyone with respect, act quickly – but when you scale beyond just a handful of customers, it can be […]

Meet Us at Dreamforce in San Francisco This Week!

August 30, 2011

Hey Zendesk fans! We are hosting a happy hour for all of our fabulous Zendesk fans, partners, and customers who are attending Dreamforce this week. We’ll be at the Fifth Floor lounge, which is located inside the Hotel Palomar from 6-9 p.m. We’ll be toasting a bunch of great enhancements to our Salesforce integration as […]

Zendesk Loves Startups

August 25, 2011

Recently, we went back to our roots. Zendesk co-founder and CEO Mikkel Svane returned for a homecoming event in Copenhagen where the company was founded nearly four years ago. So we threw a little party for our many Danish customers, partners, and prospects to thank them for the support they’ve given us and continue to […]

How Yammer Is Delivering Top-Notch, Personal Support to a User Base of 3 Million

August 23, 2011

One of the best things about Zendesk is we get to see so many hot companies doing incredibly innovative things both with their products and with how they do customer service. One of the best examples in this area is a San Francisco company called Yammer. Yammer is at the heart of the revolution of […]

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