Because newsletters can be fun

Meet us in Tokyo, Sept. 1st

August 18, 2011

We’re excited to be hosting our first-ever meetup in Tokyo. Join us Thursday, September 1st for drinks, sparkling conversation and the chance to meet the always exuberant Michael Hansen, general manager of our Asia-Pacific territories. We’ll be hanging out at the Outdoor Beer Garden at the Ana Intercontinental. These events are for all Zendesk lovers, […]

Nominate Your Favorite Support Team or Agent for the 3rd Annual R.E.C.S.S. Awards

August 16, 2011

The 3rd annual Recognition for Excellence in Customer Support and Service (R.E.C.S.S.) awards are open for nominations. This year it’s even easier to nominate your favorite company/agent for an award by tweeting the nominee’s Twitter handle, along with 2011 RECSS, and providing a category hashtag. You can find all of the categories on the rules […]

Get Your Support Staff Trained and Ready to Go at Zendesk University

August 16, 2011

With 10,000 customers and a growing need for guaranteed customer success, we’ve been working very hard on a set of training courses with a simple objective: educate your Zendesk agents and administrators; make them more efficient; and allow them to focus on supporting your customers. In June, we ran our first public Zendesk training classes. […]

We’re Coming Home. Meet Us in Copenhagen, Aug. 25th

August 16, 2011

In a wee loft in Copenhagen, Zendesk was founded. Today, more than three years later, the company has over 10,000 amazing customers spanning 100 countries and supports more than 30 million end users. Our goal of fully democratizing the help desk (making it possible for any company to provide superior customer support, all the while […]

Meet Us in Auckland, Brisbane or Wellington (or All Three)

August 11, 2011

We are on an aggressive Trans-Tasman tour, with three opportunities to come and meet us in either Auckland, Wellington, or Brisbane. Or be a Zenhead and follow us to all three. First up is our meetup in Auckland! Join us Monday, August 22nd for drinks and sparkling conversation at Northern Steamship. After that we’ll be […]

Drowning in Help Desk Requests? Analytics and Reporting Webinar to the Rescue!

August 11, 2011

Managing your company’s customer support should never feel like you’re furiously treading to keep your head above water. Fortunately, analytics and reporting can make your support team always feel in control of your help desk, no matter how high the workload gets. Reporting and analytics give you insight into how well your help desk is […]

Come hang out with us in South Australia

August 4, 2011

We’re excited to be hosting our first ever meetup in Adelaide, South Australia! Join us Thursday, August 18th for drinks, conversation and customer service shop talk at the Hotel Metropolitan. You’ll be able to meet the infamous Michael Hansen, one of the original Zendeskians and General Manager of Asia Pac. Believe us: your life is […]

Zendesk Launches Into the Enterprise

August 2, 2011

Zendesk has always recognized that different support organizations have different needs for their help desks. Sometimes these differences may be based on company size or the type of support offered or the different channels through which support is delivered. Everyone knows that Zendesk is great for small and medium organizations. And, we are seeing very […]

Not Just Another Enterprise Suit

August 2, 2011

Less than four years ago, we ignited a revolution in customer service by democratizing the help desk. Because of that, today more than 10,000 small and medium-sized businesses in 100 countries can testify to how transformative Zendesk has been to their customer engagement and support. We launched Zendesk because we wanted to give customers and […]

Tip of the Week: Configure Your Help Desk for Different Languages

August 1, 2011

Zendesk is growing at a very fast pace, not only in the US, but all over the world. Currently, Zendesk has more than 40 languages (available free of charge to Plus+ plan customers). In this Tip of the Week, we want to show you how to configure your help desk for different languages, using your […]

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