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Creative Commons Carol

December 1, 2010

Matt and Scotty get help from special guests.

Alcoholic Whipped Cream Is Here!

December 1, 2010

Wondering how to add a boozy touch of class to your next gathering? Wonder no more, for 30 proof alcoholic whipped-cream-in-a-can Whipped Lightning is here just in time for your holiday party needs. With  flavors such as Carmel Pecan, Hazelnut Espresso, and White Chocolate Raspberry, America’s college students will be rushing to top off their […]

Vitaly Borker Is Kind of a Genius

December 1, 2010

Well, it’s safe to say that we have a winner in the field of “Worst Customer Service Story of the Year.” It’s so despicable, in fact, that when we hand out this award in ensuing years, we might name it the “Vitaly,” after the anti-hero in this tale. Vitaly Borker,  a 30-something old Russian-American living […]

Twicket Contest Was Actually Twicket School

November 30, 2010

On November 18th, we released our new Zendesk for Twitter integration, which allows Zendesk help desks to create a Twitter search in Zendesk. By searching Twitter for mentions of your brand or product, you can be on the lookout for questions, comments, or complaints and use Zendesk to engage and reply to those tweets. The process […]

Black Friday Shoppers Triple From Last Year

November 30, 2010

Was it worth it, America? Really? I know you’ve been eyeing that new bagel-sized toaster and spiffy programmable coffee maker for breakfasts on the cheap, but waiting in line at 3 in the morning to snag a deal on them? Did you, really? Yeah, really. The National Retail Federation reports that the number of shoppers […]

The Struggle Over Social Media Strategies Around Customer Service

November 30, 2010

Service organizations are looking to deliver customer service and support through multiple channels, such as contact centers and the web (e.g. e-service, instant messenger, live chat, social media), either through remote support or in the field. The ability to provide a consistent and effective experience across these channels is key to ensuring a greater level […]

Steven Slater Imitator Not As Cool As Real Thing

November 29, 2010

Steven Slater, the Jet Blue flight attendant who famously grabbed a couple of brewskies before inflating and jumping onto an airplane’s emergency evacuation slide, left some very big shoes to fill. Though he hasn’t really said Slater’s stunt was his inspiration, one can’t help but assume that Rick Ehlert was hoping to cull similar notoriety […]

The Travel Industry Is Focused on the Customer

November 29, 2010

It’s a bit of a brain teaser. A company touts itself as being customer-centric, but that doesn’t mean it can always guarantee flawless customer service. Though it’s easy to think one would automatically guarantee or lead to the other, customers are too much of a wildcard to make it so. “To be clear, customer-centric doesn’t […]

How Customers Helped ModCloth Grow Into a $16 Million Company

November 29, 2010

Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: “One day you’re in, the next day you’re out.” Auf Wiedersehen. So what’s a company to do to keep the fashionistas coming back time and time again? Online fashion hub ModCloth stays hip, happening, and fresh by putting a heck […]

Aisle vs. Window: The Power of Choice

November 29, 2010

Over on the Hunch blog, the results of 32,000 survey responses regarding peoples preferences for window or aisle seats on flights have been dissected. From a seemingly simple question, Hunch was able to draw conclusions about the socio-economic factors that come into play when determining preference with regards airplane seating – to summarize the findings, […]

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