Because newsletters can be fun

Final Round of Contest Winners

November 25, 2010

Congratulations to @forestanderson, @j_jahn, @ktmparts, and @andyjgarrett who entered the exciting contest we kicked off on Thursday, Nov. 18 that offered participants the chance to win iPads, AppleTVs, and more. All that @j_jahn had to do was name his favorite Zendesk feature (it happens to be that Justin Flitter, our Social Media Manager always keeps him […]

Dignified Underwear

November 24, 2010

The modest no longer need to fear boarding a plane.  The brilliant minds at Rocky Flats Gear have invented a whole line of men, women, and children’s undergarments that promise privacy and protection from harmful radiation rays. Created by Jeff Buske and his wife/artist Mary, the undies and bras are meant to protect anyone who […]

Fourth Round of Contest Winners

November 24, 2010

Congratulations to @teachingjane, @maelman, @storefrontapp, and @stevecarlton who entered the exciting contest we kicked off on Thursday, Nov. 18 that offers participants the chance to win iPads, AppleTVs, and more. @maelman from OneHub sent us the URL to our “Why You Can’t Ignore Twitter” infographic, which won him an iPod Nano. @storefrontapp also won an iPod Nano […]

‘Social’ Studies: A Business-to-Consumer Social Media Report Card

November 24, 2010

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The web introduced a bevy of new competition to brick-and-mortar stores and changed the way in which consumers shopped. People who may have once bought a washing machine from Sears (and Sears only) out of tradition or habit (or maybe […]

10 Tips for Interacting With Customers on Social Media

November 24, 2010

Social media sites such as Facebook and Twitter have have provided platforms to major retailers for direct communication and engagement with the customer–and the potential for building the kind of loyalty that our grandparents remember (and in some cases, still abide by). But as we uncovered in our social media report card, some retailers truly understand […]

Third Round of Contest Winners

November 23, 2010

Congratulations to @comptenz, @jennybyham, @livemocha, and @HealthLeap who entered the exciting contest we kicked off on Thursday, Nov. 18 that offers participants the chance to win iPads, AppleTVs, and more. @competenz won an iPod Nano for knowing that Scotty Iseri is the creator of ScottyGotAnOfficeJob.com and the videomaker behind the LoveYourHelpDesk.com videos. @jennbyham snagged an AppleTV for correctly […]

5 Tips for Setting Expectations Around In-House Help Desks

November 23, 2010

When it comes to help desk response times, the rules governing time in relation to distance appear to warp. Many users are willing to swear that the closer the help desk is the slower support appears. In-house help desks thus seem to defy physics…or at least they dash expectations. But is this the reality or […]

Are Black Friday Deals a Farce?

November 23, 2010

‘Twas the night before Black Friday When all through the mall The stores were all open, traditionalists appalled The discounts were dangled on weekends before So come Friday, would anyone be at the stores? Visions of Black Friday’s sugarplum deals have danced in shoppers’ heads every holiday season for years now. For hard-core bargain hunters, […]

Meet Us in Uruguay

November 22, 2010

We’re hosting a meetup in Montevideo, Thursday, November 25, 2010 at El Pony Pisador de Ciudad Vieja, Bartolomé Mitre 1325 for all Zendesk lovers, aficionados, customers, and partners.  The meetup will run from 7 to 10 p.m.  If you are located in the area or if you are visiting Montevideo, please join us! As always, the bar […]

When Customers Go Too Far

November 22, 2010

While the majority of the world is in agreement that Arturo Carvajal, a Miami “doctor” who ate an ENTIRE artichoke (the leaves, prickly growth near the heart, etc.) is kind of a dolt, Clarissa Cruz, a blogger at Inc.com and a Miami native, says it’s not too hard to believe the man had never laid […]

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