Because newsletters can be fun

Second Round of Contest Winners

November 22, 2010

Congratulations to @NetAvanza, @FrankPiotrowsky, @b_noble, and @flippingbook who entered the exciting contest we kicked off on Thursday, Nov. 18 that offers participants the chance to win iPads, AppleTVs, and more. @NetAvanza won an iPod Nano for sending over the correct URL that teaches users how to add a customer image header to outgoing emails. @FrankPiotrowsky snagged […]

Zenfession: BigTent

November 22, 2010

Original Webinar Date: November 30th, 2010 BigTent is where trusted groups connect online. Founded in 2006, the company is headquartered in San Francisco and hosts a wide variety of groups, including parent, school, hobby, neighborhood and community groups nationwide. Rosa Terrazas, Director of Community Support, says, “Zendesk has been a huge time-saver for our staff. […]

Social Media? Yes. Social Media Gurus? Hell no.

November 22, 2010

Recently, I’ve been reading a lot of posts discussing training employees to handle the social media role within an organization. The theory goes that if someone is going to be the “face” of a business, they need to be carefully instructed how to actually portray that business, articulate corporate messages and, even further, need to […]

California Health Insurers Suck at Customer Service

November 19, 2010

Spoiler alert: California health insurance companies fail at customer service. That’s according to a newly issued evaluation by the California Department of Insurance. In the quality report card, Anthem Blue Cross, Blue Shield of California, Health Net Inc., UnitedHealthcare and Cigna Corp. received the lowest possible ratings — poor — for customer service. Aetna Inc. […]

Our First Round of Contest Winners

November 19, 2010

Congratulations to @dreasaez, @coasthotels, and @gotelo who entered the exciting contest we kicked off yesterday that offered participants the chance to win iPads, AppleTVs, and more. @dreasaez won an iPad for guessing Vi elsker kundesupport! translates into “We love customer support!” @coasthotels scored an AppleTV for knowing that Zendesk was founded in Denmark. @gotelo also won […]

We’ve Grown Up

November 19, 2010

This post isn’t just a pat on our back. It’s about how far we’ve come since our humble startup origins, when we were no more than three guys working steadfastly in a loft in Copenhagen on creating simplified and elegant customer support software. That was three years ago. Today, our maturity as an organization is […]

How the Hell Did Black Friday Start Anyway?

November 18, 2010

Allison Linn delves into the history of Black Friday, the notorious day after Thanksgiving when Americans work off their turkey-induced comas by hitting the malls. It’s hard to believe that the tradition to shop after Thanksgiving goes all the way back to the Great Depression and FDR. “President Franklin Roosevelt was even pressured to move […]

Vote for Us in the 4th Annual Mashable Awards!

November 18, 2010

The 4th Annual Mashable Awards is upon us and we need your vote to win this year’s Best Social Media Customer Service category. It’s easy to do. Simply click the button below: You’ll have to sign in using your Twitter or Facebook account. Next, just enter Zendesk into the nomination field, select Best Social Media […]

Create Twickets to Win iPads and More!

November 18, 2010

You work hard! But the pay off would be pretty great if you wrapped up your workday winning an iPad, Nano, or Apple TV, right? Today, we’re excited to announce that our integration with Twitter now lets agents monitor Twitter streams from within the Zendesk interface. We’d like for you to give Zendesk for Twitter […]

Keep Chat Conversations in One Place With LiveChat

November 17, 2010

Chat is a great tool to engage with your customers, but sometimes it might become complicated to keep track of everything that has been said in order to efficiently help a customer. With the improved LiveChat for Zendesk, leave no data behind by embedding a chat transcript onto a Zendesk ticket, all from the LiveChat […]

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