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3 min read

Automatically turn voicemails into support tickets

This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how…

Article
6 min read

The Upside of Downtime? Zendesk’s Lessons Learned on Datacenter Migrations

A couple of weeks ago, Foursquare had a major outage. We felt their pain; site outages…

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3 min read

Costco's ridiculously liberal return policy

When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…

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3 min read

Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

Tip of the Week: Add a Custom Header to Your Support Emails

A few weeks ago, we discussed adding a custom image to your Zendesk Web Portal. In…

Article
3 min read

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…

Article
4 min read

The importance of friendly customer service: 6 tips from Zappos

Friendly customer service is treating customers with empathy and going the extra mile to meet their…

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3 min read

Tip of the Week: Automations vs. Triggers – When To Use What

Recently, we shared two tips on some automated functions within Zendesk. We described how to use…

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Talking Customer Engagement, Business, and APIs with Robert Scoble

I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and…

The best things in life are free

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1 min read

Thanks for Meeting Us Around the World

Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…

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3 min read

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

Article
2 min read

Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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1 min read

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

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Español, Deutsch, ??, Français Anybody?

Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…

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Thank You Down Under and Big Apple

A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…

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Zengirl and the Machine

Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…

Article
1 min read

Tasks have arrived

[Editor’s note: This help articles previously linked to from this post have since been replaced. For…