Because newsletters can be fun

Starbucks To Baristas: Focus Less on Speed, More on Quality.

October 18, 2010

We love coffee at Zendesk (as do most people in the San Francisco tech industry… ok, as do most people everywhere). But more often than not, we’re ordering it on the go, in between meetings or while running to work. It’s a rare cup we enjoy leisurely. Now Starbucks is telling their baristas (and by […]

Webinar: Zendesk 101, Tuesday, Oct. 19

October 18, 2010

So you signed up for a Zendesk trial. Good for you! But now what? Get all of your questions answered on how to get started with our super practical demonstration designed to help you easily implement Zendesk. If you are a brand new customer, this webinar is ideal for you. In less than an hour, […]

Ben & Jerry’s Co-Founder on Free Ice Cream, Tweeting & Activism

October 18, 2010

In 1978, Ben Cohen and Jerry Greenfield opened up the first Ben & Jerry’s in a dilapidated gas station in Burlington, VT. From the beginning, the cheery graphics, funky flavor names, and commitment to social causes gave Ben & Jerry’s a fun but progressive ‘flavor.’ Jerry Greenfield spoke with us via phone from Minnesota. How […]


October 15, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Bringing Technology from Home to Work

October 15, 2010

Once upon a time, there was a high, thick wall between workplace and personal technology. Corporate IT departments sanctioned–and supported–only certain programs and devices. The use of personal technology in the workplace was verboten, with strict policies that spelled out even stricter consequences for breaching the rules. Then came the iPhone. Today, the proliferation of […]

Make All Ticket Comments Private By Default

October 15, 2010

Public vs. Private Your agents reply to customer tickets by adding comments to them. They can do this either through the Zendesk web interface, or by responding to the ticket via email. You can make these comments either public — in which case they are sent back to the customer — or you can make […]

Thinking About the Design Gap

October 14, 2010

That Whole Enormous Logo Flop What is the most recognizable part of Gap Inc.? Everyone I’ve asked so far responds that it’s their logo – the quintessential, all-American, bold, capital G-A-P, in white, over a solid blue background. So what the hell were GAP executives thinking when they spent undoubtedly millions of dollars vacating a […]

Come Celebrate Our Birthday on Oct. 14

October 13, 2010

It’s hard to believe that three years has passed since Zendesk was born. It’s been an interesting adventure for sure; one that would not have been possible without our truly amazing customers, investors, friends, and families, all of who have made this wild ride as smooth as possible. Please join us in celebrating our 3-year anniversary […]

Our Commercial: Zombies, Puppets, and Customer Service

October 13, 2010

Unless you’ve been living underneath a rock (and that rock does not have Internet access), you have probably heard that Google will be releasing a television + internet + computer thing soon. As part of that, they are hosting a competition called TV For All. Small businesses were invited to make a 30-second commercial for […]

Customers Who Bail After a Bad Service Experience

October 13, 2010

A recent survey by RightNow – a provider of on-demand customer experience solutions – provides an incredible statistic about customers who jump ship after a bad customer service experience. The Customer Experience Impact 2010 report reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor […]

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