Because newsletters can be fun

Puget Sound Energy Fined for Screwing Over Customers

October 13, 2010

Accused of violating more than 1,000 consumer protection rules, Puget Sound Energy has been slapped with a $104,300 fine by Washington state’s Utilities and Transportation Commission. The vast majority of those violations had to do with the energy company’s failure to correctly execute the state’s refusal of service rule. PSE customers many of whom were […]

Welcome to Zendesk’s engineering blog

October 13, 2010

When we launched Zendesk three years ago, Ruby on Rails deployment was weird science, Ferret was hot, and BackgrounDRb was the tool of choice for running background jobs. Thankfully, that’s all in the past and long forgotten. Things have changed so much and for the better. Building an application has never been easier than today […]

The Recall on SunChips Bags & Consumer Greenness

October 13, 2010

There’s a scene in the movie “Pee-Wee’s Big Adventure” where Pee-Wee is on a payphone in a biker bar. (Don’t ask.) Unable to hear above the din he yells, “I’m TRYing to use the phone!” I am reminded of this scene often in my home–every time my husband or one of my kids opens a […]

Old Gap Logo Saved

October 12, 2010

After a litany of Gap fans freaked out that the company had the audacity to change its logo from the trademark white-on-blue logo to this weird little doohickey that transposed black lettering against a weird blue square box thing, the company has gone back to the way things were. Today, the sacred and original “classic” […]

Customers pay $50,000 to save local coffee house

October 12, 2010

Smooch coffee house had received the kiss of death. Investors had just informed its owner Basquali (he goes by one name) that they couldn’’t take the acrimony anymore between him and his partner/ex-girlfriend Kalalea (so does she), and had found a buyer for his three-year-old Ft. Greene, Brooklyn café, who were going to turn it […]

Webinar: Zendesk 101, Tuesday, Oct. 12

October 11, 2010

So you signed up for a Zendesk trial. Good for you! But now what? Get all of your questions answered on how to get started with our super practical demonstration designed to help you easily implement Zendesk. If you are a brand new customer, this webinar is ideal for you. In less than an hour, […]

Sears Canada Finds Ideal Internal Customer Support System

October 11, 2010

“Having an open, easy-to-integrate customer support solution like Zendesk is crucial, especially with so many cloud-based products available for the enterprise. We liked Zendesk’s philosophy from Day 1.” – Timothy Eberwein, Director of Information Technology, Sears Canada Sears Canada is a multi-channel retailer with a network of 197 corporate stores, 241 dealer stores, 31 home […]

Google Gets a “C-” Due to Bad Customer Service

October 8, 2010

The Better Business Bureau, an organization that prides itself on being a beacon for customer service, slapped the ginormous search engine company with a C- for its negative customer service.  Google it seems has a habit of not responding to customer complaints. The BBB report chides Google because “more than one complaint is unresolved meaning […]

Buick and Cool Used in the Same Sentence

October 8, 2010

For decades, Buicks have conjured up images of our dearest grannies and grandpas peeping over a giant steering wheel, cruising down the streets at a max speed of 20 mph, and taking up at least two spots in any given parking lot. Well, those my friends, were the good ol’ days. The manufacturer revealed at […]

Costco’s Ridiculously Liberal Return Policy

October 8, 2010

When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing electronics: The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones. That means you could, for example, buy a laptop computer or a camera, […]

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